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This topic contains 2 replies, has 2 voices.

Last updated by joannaN-2 1 year, 4 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
December 16, 2022 at 8:14 am #12662557

joannaN-2

Hello, I am having a problem with wpml.org. This morning the page gave me 403 forbidden, I sent ticket and it started working. Now again I get the 403 error and cant access wpml forum or anywhere in your page. I am now on my phone with different internet connection.

December 16, 2022 at 8:56 am #12662903

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

our team checked and is correct your IP gets blocked by our firewall.

Our system suggested next:

1- use a different provider (ie. not a VPN or going through a proxy server)
2- make sure to login to the site (try to re-login again, as sometimes the session would have expired): once you are logged in the block list is ignored
3- try again in 10 minutes: the block would clear automatically after that.

I hope I was helpful. Don't hesitate to ask if you find any problem along the way, I'll gladly help you.

Regards,
Drazen

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.