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36,840 Responses to “Pre-sales Questions”

  1. Hello Agnes Bury,
    and thanks for your answer
    sorry, but again you don’t udnerstand my (easy) question
    when i write “Automatically” it’s mean, automatically: without human intervention
    understand?

    • Yes, this is possible in the fallback option I described. You need to set this fallback option only once and from now on the duplication will happen automatically.

    • If you use the fallback feature, yes, all the next posts will be automatically duplicated to others languages without admin intervention.

  2. Comments i read on Internet about this it’s:
    it works from the main Language of website to others languages: the post (Listing) will be duplicate to others languages
    but when a post (Listing) is posted from an other enabled languages in WPML, so it will be not duplicated in the main language website

    me i would like that it works in everyway
    from the main to others languages, and visible too from other languages to main language (EN)
    understand what i mean? for users don’t have to post 3 times (if 3 languages) the same post or edit it

    thank you

    • The fallback feature works only for posts published in the main language. So it won’t work in the case you have described now.

    • Not possible, I’m sorry but this is not that simple as it might appear to be and would provide other implications.

  3. I already have a wpml license purchased where I have included WPML All import, now I can’t download it, it tells me that I have to upgrade, I don’t understand why since I don’t need it, what can I do?

    • Hello,
      to download WPML plugins you need to have an active WPML account. If your WPML subscription expired, you need to buy again.

    • Hi again,
      I can see you have an active WPML account but the Blog one. I can see that the WPML All import plugin has been replaced with WPML Export and Import. Can you please use it instead? If no, please help us understand why you need the old version of the plugin.
      In the meantime I will check with our team if we provide a way to download the old one.

  4. “Not possible, I’m sorry but this is not that simple as it might appear to be and would provide other implications”

    but if i pay for this custom work?
    Nobody in the WPML tam, no one developper can make cusrtom work for custoemrs?

    • We (WPML team) don’t provide custom work but our contractors do. You would need to check with some of them but what you are requesting is not a simple change so it’s hard to tell who would be interested.

  5. Hi Agnes,

    In response to our below thread (I tried replying directly to the thread but it’s not working). We have one (English) language that we want to translate to 9 other languages within the WPML system. You mentioned in a response “When I put 4 million credits and set it to one language, I’m getting €1,137.00 EUR. For 1.8 million credits > €587.00 EUR” Is this a cost for a single language translation? Or is this a cost for doing one language (English) translated to 9 other languages? I am trying to clarify if the cost is 1,137.00 EUR per language translation or for one (English) translated for 9 other languages.

    Thank you
    Jordan

    —–
    —–

    Hi Agnes,

    I have two sites registered under my account I need 4 million credits for one and 1.8 million credits for the other. I am trying to figure out the pricing estimates but do not find an official calculator on the WPML site. I found this page which gives a reference. https://wpml.org/announcements/2022/02/new-pricing-for-automatic-translation/

    Could you please give me a quote for a “pay as you go” option for 6 million credits across two sites?

    In addition, I have development sites for each of these sites – would I be able to translate on a development environment and then push the site to production (with translations done in development) or would I need to do all translations in production? Or can i do both?

    Reply

    —–
    —–

    Agnes Bury
    March 26, 2024 at 9:20 am
    Hello Jordan,
    you can use this credit calculator
    When I put 4 million credits and set it to one language, I’m getting €1,137.00 EUR.
    For 1.8 million credits > €587.00 EUR

    Yes, you can translate on the development site and then apply the following “trick”
    1. You connect both sites by sharing a special key as describe here
    2. On your production site, you translate your pages again but since translation memory will be used, all the translations will be pulled from the translation memory of the shared (development) site and applied (without consuming new credits) on your production site.
    You could test this one with a few posts to see how it works.

    Or you can move your entire development site to your production site and override it (as you would do with any site migration)

    • The quote had been checked for only one language (that’s what I meant when saying “and set it to one language”). When you visit the page with the calculator you can use the bottom slider “Number of languages to translate into” and put 9 languages. Please note that you don’t have to translate everything. WPML allows you to select the posts that need to be translated. Some of our client tend to skip irrelevant or old posts.

  6. I have WPML Multilingual for my client but would like to upgrade tothe WooCommerce Multilingual & Multicurrency with WPML. Can this be done?

    • If you have the WPML Multilingual type of account, you don’t need to upgrade because this package contains all of the WPML plugins, including WooCommerce Multilingual & Multicurrency. Please check the Download section on your account and you should see this plugin there. Or you can check the list of plugins on your WordPress site that uses WPML:
      a) go to Plugins
      b) add new
      c) Click on the Commercial tab

  7. Agnes, Thank you for all your help on helping us make a decision on our two website.

    I am looking to clarify specific questions from our team below for moving forward.

    In order to move forward, can you please provide the following:

    – Final cost to translate the GS & CW websites in 9 languages
    — “”When I put 4 million credits and set it to one language, I’m getting €1,137.00 EUR. For 1.8 million credits > €587.00 EUR””
    — We want to translate both sites from English to 9 different languages

    – Estimated ongoing cost (cost per word) to maintain (make edits, add new pages, etc.) to both websites translated to 9 languages with each content, post, and page updates ongoing? Estimated costs for updates ongoing.

    Thank you very much. If I can provide specific details, I will make a decision soon.

    My best
    Jordan

    • Hello Jordan,
      I’m not sure if the link to the credit calculator helped, so let me share some screenshots that show how to use it.
      https://wpml.org/wp-content/uploads/2024/03/cal-01.png
      https://wpml.org/wp-content/uploads/2024/03/cal-2.png
      I set it to to end up with 4 milion credits in two different ways.
      However, I don’t know how you knew that you would need 4 million credits for the first of your site and 1.8 for the other. Note that the calculator’s input expect the number of words (not credits) to enter. In other words, if you need an estimate of credits, you need to change the number of words (or/and the number of languages) and watch how that change will affect the number of credits. If you know how many words each of your site has, simply put that number into the calculator, set the number of languages you want your site to translate to and you will get the number of credits needed.
      Estimated ongoing cost
      I cannot provide you this estimate because I cannot anticipate how many and what kind of edits you plan to make on your site(s). Please nota that when you make updates to existing content, you will need to use credits only for the sentences that have changed, everything else won’t consume credits because it’s already translated. So updates will be cheaper than the first time translation. When it comes to translating new pages in the future, the same rules apply and you can use the credit calculator again to estimate how much you will pay. Say, you will add two pages per week with 2000 words each (and you do this every month). This is 2×2,000×4 (1 month = 4 weeks) = 16,000 words per month. To translate 16,000 words to 9 languages you will pay €137.20 EUR every month.
      https://wpml.org/wp-content/uploads/2024/03/cal-3.png
      I hope this helps.

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