Home » Purchase » Support Policy

Support Policy

Get expert support directly from WPML’s developers.

We will be able to answer about anything related to WPML, point you in the right directions and help you use WPML better (much better).

Typical support:

  • How to do stuff with WPML
  • How I should make my theme multilingual
  • Choosing the best alternative for translating site elements
  • Webmaster help on translation workflow
  • See why things are not working and get them working for you

Please note that we can’t do your work for you and we can’t work magic. Here are some of the things that we can’t do and don’t promise as part of our standard support.

All technical support is provided via our forum, where WPML’s developers answer every question.

What’s NOT INCLUDED with WPML’s Support

Fix Compatibility Issues With Your Server

Folks run WordPress on many different server types. We try very hard to make sure that WPML is compatible with any environment. However, some compatibility problems remain.

We can help you trace issues and find solutions. However, we can’t always fix everything, at least not immediately.

Fix Compatibility With Other Plugins and Themes

We do our best to make WPML compatible with everything else in the WordPress world. However, much of it is not in our hands.

If you’re having a problem that involves a different plugin or theme, we can’t make it work.

We’re going to do our best to help. If you show us code fragments, we can tell you what needs changing, but we can’t maintain other plugins.

Fix Your Custom Themes

We’ll answer any question and help you get it right, but we can’t take your entire theme and debug it.

Add Features to WPML

Many great features in WPML came from user suggestions. If you have an idea for a cool new feature, we’ll take it seriously and discuss it with you. However, we can’t promise anything.

Fix Bugs in WPML

This one may sound strange, but it’s true. If you find a bug in WPML, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However, we can’t fix everything right that minute. So, if you hit a bug that’s keeping you from doing something, we can’t promise that we’ll fix it right away.

We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed, but we can’t guarantee any schedule.

Need technical help beyond our support?

Some things don’t fall under our standard support, but they still need doing. We’re here to help with that too. You can get excellent work from several WPML consultant. They are great developers, speak different languages (all speak English too) and are a pleasure to work with.

If you are looking for custom multilingual e-commerce development, have a look at the custom design services from WPML team.


Need help? Visit our technical support forum.

Not a customer yet? Ask a pre-sales question.

queries in 0.391 seconds.