When should I open a ticket in the support forum?
If after following all the instructions from our checklist before opening a ticket in WPML support, you are still having issues or struggling to translate your site, it may be time to come to our support forum. You can look through our documentation and other support tickets matching your issue, or open your own and […]
Read more »Tags: debug, support, troubleshooting
What should I check before opening a support ticket in WPML?
Before opening a WPML support ticket, ensure your system is updated and meets required specifications. Also check for potential conflicts with other themes or plugins.
Read more »Tags: debug, support, troubleshooting
Why am I seeing a 500 error?
A 500 error means that there is an error in the PHP code that your site runs. When errors are not caught, the server stops everything and returns a page that says “500 error”. Different servers are configured to display these 500 errors slightly differently, but they all mean the same – there is an […]
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How can I provide my debug information for faster support?
You can provide debug information for faster support by going to WPML → Support in your WordPress dashboard and clicking the debug information link.
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Getting a Fatal Error when activating
Lucky for us, WordPress has anticipated situations where things don’t quite go as planned and included debug facilities which will show you what the problem is. Have a look at the debugging WPML page to see how to activate the different debug resources and where to report problems.
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