This thread is resolved. Here is a description of the problem and solution.
Problem:
I installed Contact Form 7 Multilingual plugin and the form was lost in the list of Contact Forms 7 plugin on the WP dashboard.
Solution:
I have fixed this issue by pressing below buttons from WPML >> Support >> Troubleshooting page:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
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This topic contains 14 replies, has 7 voices.
Last updated by Noman 3 years, 2 months ago.
Assisted by: Noman.
Author | Posts |
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April 3, 2019 at 8:19 am #3523457 | |
dmitryP-8 |
Hello there, Tell us what you are trying to do? I installed Contact Form 7 Multilingual plugin and the form was lost in the list of Contact Forms 7 plugin on the WP dashboard. Is there any documentation that you are following? https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/ What is the link to your site? You may see that the form's shortcode still does work, but there is no form in the list on the backend to edit it or to translate in translation management. Looking forward to your fast solution. Many thanks, |
April 3, 2019 at 8:31 am #3523603 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting WPML Support. To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. === Please backup your database and website === ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. Thank you |
April 3, 2019 at 1:21 pm #3526463 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thanks for the login details. I have fixed this issue by pressing below buttons: - Clear the cache in WPML from WPML >> Support >> Troubleshooting page. Could you please check and confirm? Thank you |
April 3, 2019 at 4:23 pm #3528575 | |
dmitryP-8 |
Hi, Thanks for taking care of this. Not sure I got you. Did you want me to check and confirm something from WPML >> Support >> Troubleshooting page? I can see the contact forms now! And I can see some translated pages (WPML > Translations). Thanks and really appreciate it. Much love, New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/some-pages-does-not-appear-in-translations-list/ |
April 3, 2019 at 5:14 pm #3529233 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
No, I have done those steps already, its just for your info. Glad to see your contact forms issue is got resolved. To handle new issue, I have created a new ticket since this is a separate issue. Here is the link to the new ticket: https://wpml.org/forums/topic/some-pages-does-not-appear-in-translations-list/ You may mark this current ticket as resolved and we will continue to work on the new ticket. Thank you for your cooperation and patience. |
July 30, 2019 at 4:51 am #4304731 | |
smartwebasia |
- Clear the cache in WPML from WPML >> Support >> Troubleshooting page. Could you please check and confirm? I confirm that solve my problem too. |
June 17, 2020 at 1:30 pm #6394345 | |
hernanC-4 |
This worked for me too. Thanks! |
June 29, 2020 at 1:38 pm #6477233 | |
fintech |
Hello, We had the same issue we did this: - Go to WPML > Technical Support. The forms are back but something went wrong in the procces and some pages in the main language (French) have been duplicated. Now the empty duplicated pages are showing in the site and the original pages are not linked to their English translation pages anymore. How can we fix this? Thank you very much for your help. |
June 29, 2020 at 3:41 pm #6478569 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
@michelb-32 This ticket is closed, please open a new chat or ticket in our forum if you have not done so already and we will be happy to help. Thanks |
June 29, 2020 at 4:20 pm #6478961 | |
fintech |
Hi Norman, We have a ticket open for almost three days and no answer that's why we posted here. How can we get help with our issue? Thank you very much. |
July 17, 2020 at 7:01 pm #6623927 | |
tevfikcanK |
Hi Norman, My Contact Forms also disappeared after installing the contact form plugin for WPML from your website. I did all the steps above but I still can't see my contact form which is a big problem because I can not translate the content there. Can you help me out with it, please? Thanks, |
July 18, 2020 at 8:28 pm #6627275 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
@tevfikcank I see that another supporter is already working on your ticket. I hope he will soon get back to you. Its weekend so there might be some delay in getting back. Thanks for your cooperation |
January 11, 2021 at 9:40 am #7813879 | |
albertoB-32 |
I have followed instructions and my forms are still missing in wp dashboard. Please can anybody help? |
January 11, 2021 at 7:23 pm #7819559 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
@albertob-32 This ticket is closed, please open a new chat or ticket in our forum if you have not done so already and we will be happy to help. Thanks |