[Resolved] Can't translate Kadence WooCommerce Email Designer string

Hi.

Our second tier supporter says that you might want to try this code and call each $string variable in a different name.

add_filter( 'woocommerce_email_format_string', function ($string, $email) {
    $string1 =  apply_filters( 'wpml_translate_single_string', $string, 'admin_texts_woocommerce_customer_completed_order_settings', '[woocommerce_customer_completed_order_settings]heading' );
    $string2 =  apply_filters( 'wpml_translate_single_string', $string, 'admin_texts_woocommerce_customer_completed_order_settings', '[woocommerce_customer_completed_order_settings]subject' );
 
    return $string;
}, 21, 2);

Please let me know if now it is working for you.

Hi.

On the 31st of January you wrote:
"OK, now
[woocommerce_customer_completed_order_settings]subject
This one is translated, but
[woocommerce_customer_completed_order_settings]heading
This one is replaced with [woocommerce_customer_completed_order_settings]subject.
Also it is appearing at the bottom of the email."

When I checked the String Translation section on your site now I found out that both the following strings have 'Order Despatched' as their translation.
[woocommerce_customer_completed_order_settings]subject
[woocommerce_customer_completed_order_settings]heading
Please see the attached screenshots.

So I think that you only need to change the translation of 'heading' and it will be OK.
Can you try this, please?

Ok, I understand.
Can you please tell me how can I see those wrong Japanese strings in the English transactional emails?
Can I see it in WooCommerce -> Orders?
Do I need to purchase a product in the English language to get the email and see it?

Thanks. I can see the problem now.

I've found out that the subject and the heading can be changed from two places.
A. First from the default place (WooCommerce ) in WooCommerce -> Settings -> Emails (tab).
B. But due to the 'Kadence WooCommerce Email Designer' plugin it can also be changed from WooCommerce -> Email Customizer.
I suspect that because of that there is some kind of a collision and that is what causing the problem. So I set those two strings (Subject and Heading to be in English in both of those places. And I also set the string to be an English string. And in the String Translation section, I translated it from English into Japanese. Please see the attached screenshots.

Please check if now when there is a purchase in the English language the subject and the heading of the complete email are in English.

If this will not work we'll need to replicate this issue on a clean WordPress installation and escalate it to our compatibility team.

Regards,
Itamar.