ICanLocalize migration could not complete

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This topic contains 9 replies, has 3 voices.

Last updated by Imran Pirvani 3 years, 5 months ago.

Assisted by: Ahmed Ibrahim.

Author	Posts
November 11, 2020 at 8:59 am #7422841
Imran Pirvani	i am facing this error when i go to translation management ICanLocalize migration could not complete please guide
November 11, 2020 at 9:00 am #7422845
Imran Pirvani	here is the complete error ICanLocalize migration could not complete WPML needs to update your connection to ICanLocalize, but could not complete the change. Please contact WPML support and give them the following debug information: Failed step: token WPML_TM_ICL20_Migrate_Remote::get_token - 0: Missing ICL Website ID ($ts_id)
November 11, 2020 at 7:15 pm #7428265
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi and thanks for contacting our support forum, Are you using the ICanLocalize translation service? if no please go to WPML -> Support -> troubleshooting then click on the "Reset professional translation state" button after mark the check box above the button. Best regards, Ahmed Mamdouh.
November 12, 2020 at 6:50 am #7430915
Imran Pirvani	No changes, i did reset but not working.
November 12, 2020 at 6:51 am #7430917
Imran Pirvani	same issue still showing
November 12, 2020 at 8:43 am #7431403
Ahmed Ibrahim Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, This is Ahmed Ibrahim, and I'll help you with this issue as Ahmed Mamdouh is off today. I'll set the next reply as private for you, and please send me the site credentials and I'll investigate the issue and come back to you. Best regards, Ahmed Ibrahim.
November 12, 2020 at 4:50 pm #7436799
Ahmed Ibrahim Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I've fixed the issue for you, please check and let me know if everything is ok now. Best regards, Ahmed Ibrahim.
November 18, 2020 at 6:38 am #7472089
Imran Pirvani	due to some issue i restore the website on previous version. Now there are two issues. 1. Ican localise issue as old issue 2. Wocoomerce multilingual is not working
November 18, 2020 at 3:15 pm #7475761
Ahmed Ibrahim Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, To fix ICL migration issue, - Please go to WPML -> Support -> troubleshooting - Click on "Enable other translation services" - Then click on "Refresh translation services" - Then click on "Reset professional translation service" and the issue should be resolved. After that, if the Wocoomerce multilingual issue still exists, please open a new ticket to handle it, as it will be confusing to discuss 2 different issues in the same ticket. Best regards, Ahmed Ibrahim.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.