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Supporter timezone: Europe/Zagreb (GMT+01:00)
This topic contains 13 replies, has 2 voices.
Last updated by Dražen Duvnjak 2 years, 10 months ago.
Assisted by: Dražen Duvnjak.
Author | Posts |
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April 19, 2021 at 5:41 pm #8575083 | |
carlotaC |
Hi I have an Issue with URLS. I've configured WPML to use directories, but if I put ?lang=br or ?lang=es I got an error and not a redirect |
April 21, 2021 at 8:57 am #8588781 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, I have checked your issue and could see why this could be confusing. But the issue is not on WPML actually, nor is it an issue. That is just query string in URL works. If you for example add ?test=lat, and check without WPML it would still load some page, at least that is happening on my test website. In most cases it should load the same page/URL, please check for more info: - hidden link I suggest you check without WPML plugins and by adding some other custom query string, to confirm the same behavior on your website also. I hope I was helpful. Don't hesitate to ask if you find any problem along the way, I'll gladly help you. Regards, |
April 21, 2021 at 10:32 am #8589577 | |
carlotaC |
Hi Drazen, If I deactivate WPML plugins:
If I activate WPML Multilingual CMS and WPML String Translation plugins:
See the snapshots So the behaviour changes when activating/deactivating WPML plugins |
April 21, 2021 at 11:15 am #8590011 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello Carlota, thanks for getting back and investigating the issue further. Okay, yes that doesn't seem to be excepted, and I would need to check and debug on it further. Please make a full backup of your site (files and database) and confirm it in your next reply. I might need to enable/disable plugins, switch themes and access your website database. I would need to access both your site's wp-admin and FTP account. Be sure to provide both. I have enabled the private username and password fields in your next reply. You can safely add your information into these fields. Thanks, P.S. |
April 21, 2021 at 12:20 pm #8590541 | |
carlotaC |
Hi Drazen, For company policy, I can't give you access to the project. Is it ok if I give you a complete dump of database and code? |
April 21, 2021 at 12:58 pm #8590935 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, I understand, we have a suggested way for it. Can you please then provide a Duplicator copy of the site following next documentation: - https://wpml.org/faq/provide-supporters-copy-site/ I have enabled a private reply for you. Thanks, |
April 29, 2021 at 2:31 pm #8655449 | |
carlotaC |
I'll send you the site next week. Thanks |
April 30, 2021 at 5:54 am #8659733 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, sure, whenever you can. Kind regards, |
May 10, 2021 at 7:15 am #8725795 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for getting back. I have tried and I can see it happens only with Avada and on the homepage, other pages work fine. Also, I have tried reproducing the same on the sandbox, but there it works fine. I have shared all info with our 2nd tier support to check and advise. I will update you soon. Thanks, |
May 10, 2021 at 10:05 am #8727567 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, we checked further and managed to find the problem. It seems it is a know issue and we will be providing a permanent fix in the future versions of WPML. You are not being redirected to the broken page but to the Post page, since you have not set it, it returns a broken page. If you set it inside Settings > Reading, you will see the latest posts page. As a workaround, and since this happens only on the homepage I suggest you create a redirect rule using the Redirection plugin for example: e.g. hidden link should go to hidden link. From my side, I will be adding this ticket to our internal system and notify you when I have some news on the permanent fix. Thanks, |
May 12, 2021 at 3:55 pm #8750773 | |
carlotaC |
Hi Drazen, When do you expect to have this issue solved? |
May 13, 2021 at 5:42 am #8753803 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, I do not have ETA to share, but it will probably take some time. As I suggested in the last reply you can use a workaround and redirect mentioned URL and fix this issue. I will update you when I have more news. Thanks, |
May 13, 2021 at 7:49 am #8754215 | |
carlotaC |
Hi Drazen, Understood, but I have some doubts. You told me: As a workaround, and since this happens only on the homepage I suggest you create a redirect rule using the Redirection plugin for example: e.g. hidden link should go to hidden link; The thing is it happens all the time, no matter what chain I put after the ?lang= For example if I put hidden link happens the same or hidden link, so I cannot redirect every possible result. Any advise here? |
May 13, 2021 at 8:46 am #8754683 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for getting back. I suggested setting that redirect if you have 404 error logs or users visiting that link if you have used that URL lang parameter in the past. Otherwise, all other links are not visible to any user or search engine, so they can not know it exist, since they do not appear anywhere, so I don't believe any user will go to the link: hidden link Such an issue will not cause any issue to your visitors or SEO, it is purely a cosmetic issue. Also, as said it is reported to developers and we will be fixing this in future versions, but can not give any ETA, and since it is a cosmetic issue it might take time before it is fixed. I will update you. Thanks, |