Problem: The client is trying to translate a block pattern with two buttons using Kadence Blocks in WPML. While the text strings are translatable, the URLs for the buttons in the translated version do not appear editable, leading to incorrect URL encoding and a 500 error on the target page. Solution: We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup before making changes. 2) Navigate to WPML>>Settings>>Custom XML Configuration and update the WPML language configuration as follows:
3) Go to *****/wp-admin/edit.php?post_type=wp_block&lang=en 4) Edit the *Registration Block* post, make a minor change to refresh the translation settings, and update it. 5) Open the French translation for editing and adjust the URLs as needed.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are experiencing an issue where the URL is not translatable despite having URL translation activated in WPML settings. Solution: 1. Ensure that the option for URL translation is activated for newly created content. If you are working with existing content, try the following steps: - Edit the title or permalink slug on the original content. - Reopen the WPML Translation Editor to see if the changes take effect. 2. Check if the page in other languages is set as "Duplicate". If so, remove this option and try translating the URL again. 3. If the issue persists, make minor edits to the primary language page. This might trigger the system to recognize the changes and allow for URL translation. For a visual guide on how to do this, you can watch this screen recording: https://go.screenpal.com/watch/cZQ6ImVRJZW
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are using the 'Contact Form 7 Cost Calculator - Price Calculation' plugin and have encountered an issue where the English translation of the form shows only one radio button instead of three. This problem arose after attempting to edit the form, where previously it worked correctly in both the original language and English. Solution: We found that the English form was missing double quotation marks (") around the options, unlike the default language form. We recommend adding these quotation marks manually to the English version of your form. This adjustment should restore the form to its correct functionality with three radio buttons.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing issues with translating the footer on their website using the Divi theme. The footer displayed incorrectly in different languages across various pages. Solution: We recommended that the client review the documentation on how to translate Divi builder layouts with WPML. This documentation provides detailed steps on managing translations within the Divi theme builder. You can find the guide here: https://help.elegantthemes.com/en/articles/3684064-how-to-use-the-wpml-plugin-to-translate-theme-builder-templates
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues on your Dashboard > Pages, where clicking leads to unexpected behavior, it might be due to a script conflict in the Donations Block plugin. Solution: We recommend trying the following steps: 1. Open the
Since these changes are made directly to the plugin files, consider contacting the plugin author to implement these changes permanently to avoid redoing them after each update.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to get the embedded events calendar made with Elfsight to translate on their page using WPML. The calendar does not translate automatically, and the client attempted to use a custom shortcode which did not work. Solution: We examined the client's staging site and determined that WPML is capable of translating content created directly on the website. However, since the Elfsight calendar is generated through a script and its content is sourced from third-party websites, WPML cannot translate it automatically. We recommend reaching out to the plugin author for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to see the updated logos for different languages on their website, despite having added the French and Romanian versions in WPML Media Translation. The logos were not updating on the front-end of the website. Solution: We identified that the issue was because the logo is not part of the WordPress content but is managed through the theme functions. We searched for the URL of the English logo under WPML > String Translation. We found four instances of the URL and added the French and Romanian URLs as translations for these instances. After this adjustment, the logos displayed correctly in the respective languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with automatic translations not working when using WPML AI on your site. Additionally, the options to use Google or DeepL for translations are not appearing. Solution: We have resolved the issue from our server side, ensuring that WPML AI should now function correctly for automatic translations in English and German. To activate Google and DeepL translation options in WPML, please ensure that these services are correctly configured in your WPML translation management settings. If you continue to face difficulties or find that the solution is outdated or not applicable to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is unable to translate the content of an entry using WPML, although they can translate the title. Solution: We reviewed the client's post and confirmed that the content is visible in the editor. We recommend the client to verify if they can see the content in their editor as well. If the content is still not visible or translatable, it might be due to a configuration issue or a compatibility problem with the theme or another plugin.
Please ensure that you have the latest versions of WPML and any other installed themes and plugins. You can also check for any known issues that might be affecting content translation at https://wpml.org/known-issues/. If the problem persists, we suggest opening a new support ticket for further assistance.
Problem: The client is trying to customize the language switcher to use an icon and display languages below the icon but is unable to add the image/icon in CSS. Solution: We recommend using the CSS background property to display the icon in the language switcher. Here is an example of CSS that can be used:
If this solution does not resolve your issue, please provide a debug report in the Debug Information box. You can find instructions on how to do this here: Provide Debug Information for Faster Support.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML Support Forum.
Problem: If you're experiencing issues where the translated version of your page does not match the front-end display, showing an old template homepage with outdated themes and texts, despite correct strings in both Italian and English in the editor. Solution: We recommend duplicating the page from the primary language and translating it again. After this, edit the translated version with your page builder and save it. This approach resolved similar issues related to icons and styling. Additionally, ensure that your WordPress memory is sufficient, as insufficient memory can prevent page options from being saved correctly in translations. You can check and address WordPress memory issues here: WordPress Memory Issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
Problem: You are experiencing a fatal error on the cart page and other pages when WPML String Translation is activated in the Arabic version. Solution: We have removed the incorrect string translations which resolved the issue. Please check if the error persists. Additionally, we recommend reviewing the related known issue documented here: PHP 8 PHP Fatal Error Uncaught ValueError: Unknown format specifier in.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
Problem: You have added a fifth language, Hindi, to your multilingual website, but the language icon is not displaying in the menu. Solution: 1. Ensure that the page you are viewing on the frontend is translated into Hindi. 2. Verify that the status of the Hindi language pages is set as 'Published' and not 'Draft'. 3. Confirm that the Hindi language is not hidden on the WPML >> Languages page. If these steps do not resolve the issue, please add a debug report in the Debug Information box. We have enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was setting up products in English on their website, having already set them up in Portuguese. They changed the settings for '_crosssell_ids', '_crp_related_ids', and '_upsell_ids' to 'Copy'. While the related products were being copied correctly, the cross-sell and upsell products were locked and not copied from the Portuguese version. Solution: We found that the products designated as 'US Product 1' and 'CS Product 1' were not translated. We translated these products and updated the default language for the 'Main Product Test' product along with its translation. After these updates, the translated product displayed the linked products correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: If you're experiencing broken links on the WooCommerce account page when WPML is activated, where links should point to specific sections like orders but instead truncate to just the account page. Solution: We recommend taking a backup of your site and installing the WooCommerce Multilingual plugin. This plugin acts as a bridge to ensure WooCommerce works correctly with WPML. You can install it from your WP Dashboard under Plugins >> Add New >> Commercial tab, or directly download it from here. For more details, you can visit this documentation.
If this solution does not apply to your case because it might be outdated, or if you're still facing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
