Skip Navigation

The WPML support team can nearly always help you resolve issues faster when we know which theme and plugins you use.

The WPML plugin can send us a report of the plugins and theme that you are using. When this option is selected, we can correctly prioritize compatibility projects based on the popularity of particular plugins and themes across all WPML users.

Controlling Whether WPML Plugins Send Information to

There are two places where you can modify the setting to allow or deny WPML to collect your active theme and plugins.

WPML Setup Wizard

When installing WPML on a new site, you must complete a wizard to properly set up the initial features. The Support step of this WPML wizard provides this setting:

Compatibility settings in the WPML setup wizard
Compatibility settings in the WPML setup wizard

WPML Settings Page

If you WPML has already been registered on your site, you can always find this same setting by navigating to WPMLLanguages, and scrolling down to Reporting to

Reporting to setting
Reporting to setting

Making Sure Your WPML Plugins are Up to Date

When you share information about which plugins and themes are installed on your sites, you can see at a glance which WPML plugins you have installed and which need to be updated. To view this, log into your WPML account and go to your list of registered sites.

You can see a green check for each WPML plugin that’s installed and up to date on your sites. If you see an orange exclamation point, it means your plugin is out of date.

Viewing WPML plugins installed on your registered sites
Viewing WPML plugins installed on your registered sites

Getting Help with Other Themes and Plugins

You can see which themes and plugins are compatible and recommended for multilingual sites by visiting our theme and plugin directories:

Search for your theme or plugins to view relevant documentation and current known issues.