Problem: The client is trying to downgrade their account from Agency to CMS. Solution: If you're looking to downgrade your WPML account from Agency to CMS, we regret to inform you that we do not offer downgrade plans. For more information, you can refer to a similar question and the response provided by my colleague in this support forum thread.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket with us.
Problem: The client is trying to reactivate the WPML Multilingual Plugin with a new account because the previous account no longer exists.
Solution: 1. Visit https://wpml.org/account/sites/ and copy the newly generated key. 2. Navigate to Plugins -> Add New -> Commercial in your WordPress dashboard. 3. Click on 'Unregister WPML from this site'. 4. Click on 'Register WPML' and enter the new key.
Note: When checking the license on https://wpml.org/account/sites/, ensure that your site's URL matches exactly as it appears in WordPress Settings > General, including the use of http vs https and www vs non-www. This is crucial for the validation of the license.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problema:
El cliente experimentó un fallo al instalar el componente WP All Import Multilingual, recibiendo el error "PCLZIP_ERR_BAD_FORMAT".
Solución:
Si estás experimentando este problema, te recomendamos intentar la instalación nuevamente. Si el problema persiste, puedes descargar el complemento directamente desde este enlace.
Además, hemos detectado un posible problema con tu cuenta. Parece que has registrado dos sitios web en wpml.org, pero tu cuenta solo permite utilizar un sitio web de producción. Puedes revisar los sitios registrados en tu cuenta de WPML. Recuerda que con la cuenta "Multilingual Blog" solo puedes tener un sitio de producción y tres sitios de desarrollo.
Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o no aplicarse a tu situación específica, te sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y complementos. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client requested a refund for the purchase of WPML, which was four days beyond the standard refund period, due to illness preventing timely action. Solution: We processed the refund for the client's order and thanked them for trying WPML.
Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If this is the case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: The client is experiencing issues with the site key not working.
Solution: If you're encountering a similar problem with your site key, it's important to ensure that you have registered your site with the correct domain. Domains with and without 'www' are considered different. We recommend registering your site using the exact domain that you are using. For guidance on how to register your site, please refer to our documentation: https://wpml.org/faq/install-wpml/#register.
If this solution does not apply to your case, or if it's outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.