Custom Work

Problem:
The client is using a child theme of the Astra theme and has added custom code that integrates with the UABB Product Slider Module. After a system update, the strings in the frontend are no longer translated, although they appear translated in the backend's String Translations table.
Solution:
We recommend reviewing and adjusting the custom code to ensure it is compatible with WPML. Key areas to check include:
1. Ensuring dynamic language handling for Google reviews.
2. Configuring WPML custom fields for product meta fields like stock messages.
3. Using consistent text domains across the custom code.
4. Ensuring correct WPML object-ID lookups for products.
5. Avoiding hard-coded strings and ensuring that strings are registered and translated through WPML.

Since this involves custom code, which is not typically covered by our support policies, we recommend testing these changes on a staging environment first. If issues persist, consider consulting with a developer familiar with WPML. For further assistance, you can open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please visit our support forum at https://wpml.org/de/forums/forum/deutsch/.

Problem:
You might be encountering an issue where valid application URLs like 'https://www.bcfi.be/nl/chapters/7?frag=5314' are incorrectly rewritten by WPML to WordPress permalinks during runtime, such as 'https://www.bcfi.be/nl/?p=7&frag=5314'. This problem occurs because WPML's 'Absolute Links' functionality misinterprets application routes as WordPress content when the numeric segment matches a WordPress post ID.

Solution:
Unfortunately, handling custom application routes that do not follow WordPress standards falls outside the scope of our support. We recommend consulting with an independent developer to create a solution tailored to your specific setup. For more details on our support policy, please visit https://wpml.org/purchase/support-policy/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket for further assistance.

Problem:
The client is unable to permanently translate the icon texts of the Chauffeur theme from English to Greek.
Solution:
We added the following custom XML code to enable the translation of the icon texts:

<?xml version="1.0" encoding="utf-8"?><br /><wpml-config><br />  <shortcodes><br />    <shortcode><br />      <tag>icon_text</tag><br />      <attributes><br />        <attribute type="LINE">icon_title_1</attribute><br />        <attribute type="AREA">icon_content_1</attribute><br />        <attribute type="LINE">icon_title_2</attribute><br />        <attribute type="AREA">icon_content_2</attribute><br />        <attribute type="LINE">icon_title_3</attribute><br />        <attribute type="AREA">icon_content_3</attribute><br />        <attribute type="LINE">icon_title_4</attribute><br />        <attribute type="AREA">icon_content_4</attribute><br />      </attributes><br />    </shortcode><br />  </shortcodes><br /></wpml-config>

We instructed the client to navigate to WPML > Settings > Custom XML Configuration (tab) and add this code. Afterward, the client should make a small change in the original language and save it. Then, by accessing the Advanced Translation Editor, all the icon content should be available for translation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.