Problem: The client was unable to see the place to paste the code for automatic translation because both the main site and the subsite did not have any credits available. Solution: We recommended the following steps to resolve the issue: - Unregister WPML from the site by going to Plugins → Add New Plugin, clicking on the Commercial tab, and then clicking the "Unregister WPML" button. - Delete the current sitekey from https://wpml.org/account/sites/ - Create a new sitekey - Register the site with the new sitekey using the same steps as unregistering the site. - Once registered, you will be able to see the allocated credits on the main site. - Login to the sub-site and create a migration code. - Connect with the main site. This process ensures that the sitekey is updated for proper credit and plugin management, and it will not affect the translations.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
