Backend hanged

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This topic contains 5 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
August 11, 2022 at 1:33 am #11846357
anthonyY-3	When we activate WPML plugin, the wordpress backend will hang and keep popup browser not reponse. I cannot provide you the debug log as the the backend will hang after enable the plugin
August 11, 2022 at 7:52 am #11847845
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. That might happen because of multiple things including server-configurations or specific limitations, so let's check the following: 1. You can check our documentation to see if you meet all the WPML minimum requirements here: https://wpml.org/home/minimum-requirements/ 2. Also, make sure you are running the latest WordPress and WPML versions, and that your other plugins and themes are updated to the latest version, too. 3. If after checking what I mentioned above the situation is still the same, we might deal with a compatibility issue so please: - create a full website backup - disable all plugins except WPML and its add-ons - check if the issue is happening again - if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue If the issue happens even with the non-WPML plugins disabled: - leave all the non-WPML plugins deactivated - switch to a default theme like TwentySeventeen - try to recreate the issue now If you have the chance, it would be best to do this in a staging (testing) environment. Please let me know how that goes and if following any of these steps solved your issue or brought any change. I will be waiting for your response. Kind regards, Mihai Apetrei
August 12, 2022 at 1:32 am #11853495
anthonyY-3	1. You can check our documentation to see if you meet all the WPML minimum requirements here: https://wpml.org/home/minimum-requirements/ It was running normally before. 2. Also, make sure you are running the latest WordPress and WPML versions, and that your other plugins and themes are updated to the latest version, too. I have updated all of the plugin, but still same issues 3. If after checking what I mentioned above the situation is still the same, we might deal with a compatibility issue so please: - create a full website backup - disable all plugins except WPML and its add-ons - check if the issue is happening again - if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue We have tried to disabled all the plugin and found that the issues happened when WPML Multilingual CMS 4.5.8 activated.
August 15, 2022 at 7:12 am #11865179
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. So, from my understanding, the issue happens even when WPML is the only plugin active. Is that correct? If that's accurate, then I will need you to please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced. More Info: https://codex.wordpress.org/Debugging_in_WordPress In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); Now please reproduce the issue. Locate the debug log in: /wp-content/debug.log Paste the content (if any) on a site like pastebin.com and then share the link here with me. Please censor any sensitive information. I will be waiting for your response. Mihai
August 15, 2022 at 10:33 am #11866057
anthonyY-3	Hi Support, We have notice this kind of error message in the debug log: [15-Aug-2022 10:31:31 UTC] ERR AUTH <password> called without any password configured for the default user. Are you sure your configuration is correct? [15-Aug-2022 10:31:31 UTC] ERR AUTH <password> called without any password configured for the default user. Are you sure your configuration is correct? [15-Aug-2022 10:31:31 UTC] ERR AUTH <password> called without any password configured for the default user. Are you sure your configuration is correct? [15-Aug-2022 10:31:31 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/vhosts/hkonlinewineshop.com/httpdocs/wp-content/plugins/phppoet-checkout-fields/include/add_order_meta_fields_class.php on line 22 [15-Aug-2022 10:31:31 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/vhosts/hkonlinewineshop.com/httpdocs/wp-content/plugins/phppoet-checkout-fields/include/add_order_meta_fields_class.php on line 22 [15-Aug-2022 10:31:31 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/vhosts/hkonlinewineshop.com/httpdocs/wp-content/plugins/phppoet-checkout-fields/include/add_order_meta_fields_class.php on line 22 [15-Aug-2022 10:31:31 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/vhosts/hkonlinewineshop.com/httpdocs/wp-content/plugins/phppoet-checkout-fields/include/add_order_meta_fields_class.php on line 22 [15-Aug-2022 10:31:33 UTC] ERR AUTH <password> called without any password configured for the default user. Are you sure your configuration is correct? [15-Aug-2022 10:31:33 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/vhosts/hkonlinewineshop.com/httpdocs/wp-content/plugins/phppoet-checkout-fields/include/add_order_meta_fields_class.php on line 22
August 15, 2022 at 5:40 pm #11868515
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the update. It seems that there are some issues with the "phppoet-checkout-fields" plugin. Can you please disable it and see how things go? Also, can you please let me know if you tried to disable ALL the plugins EXCEPT WPML and also switched the current theme to a default WordPress theme like TwentySeventeen? Practically, my recommendation from point 3 here: https://wpml.org/forums/topic/backend-hanged/#post-11847845 Please let me know. Mihai

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