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يمكن للجميع قراءة المواضيع، ولكن عملاء WPML فقط هم من يمكنهم النشر هنا. يقوم فريق WPML بالرد على موضوعات المنتدى على مدار 6 أيام في الأسبوع، 22 ساعة في اليوم.

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This topic contains رد واحد, has مشارك واحد.

Last updated by rayanA-4 قبل 3 أيام، 13 ساعة.

Assigned support staff: Mohamed Sayed.

الكاتب المشاركات
أبريل 13, 2021 at 2:54 م #8526577

Mohamed Sayed
Supporter

Languages: الإنجليزية (English ) العربية (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Rayan,

I performed more testing on the sandbox, but unfortunately nothing helped. So I've escalated the issue to the 2nd tier support team and will update you once I'm getting an answer.

Thanks for your patience
Regards
Mohamed

أبريل 21, 2021 at 1:46 م #8591455

Mohamed Sayed
Supporter

Languages: الإنجليزية (English ) العربية (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Rayan,
Thanks for your patience

Unfortunately this issue can't be fixed from our side only, and will require the cooperation of the theme author

We've sent this issue to the author back in Feb 2020 and got no reply, then we come up with the workaround I shared before (the code snippet). But looks like it's not working anymore.

So in order to get this issue fixed you'll need to contact the theme author and share the
issue with them

Regards
Mohamed

مايو 2, 2021 at 2:20 م #8670939

rayanA-4

I will contact with theme author to asked them, So wait for my response

Thank you