[Resolved] Split: ATE does not even load on Mozilla/Firefox/Chrome
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the Advanced Translation Editor (ATE) does not load in any browser, including Mozilla Firefox and Chrome, on two different sites. Solution: We recommend clearing the cache on both the server and the browser to resolve the issue.
Please note that the solution provided might be outdated or not applicable to your case. If the issue continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, do not hesitate to open a new support ticket in the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Can you please confirm if everything, including plugins and WordPress, is up to date? I also couldn't load the screenshot you uploaded earlier. Could you please upload new screenshots showing the issue?
I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Thanks for the update. I still need to request temporary access (wp-admin and FTP) to your site, preferably to a test site where the problem has been replicated, to be of better help. Please provide the page where I can check.
Previously, your colleagues provided a sandbox where I could replicate the issues. We prefer to try and do it that way, to begin with, as we don´t have a test site. Is that possible?
The only thing I do not mention in the video is the top bar not being sticky, so that I can, for example, open the page in English (clicking on the button that is a square with and arrow) without scrolling all the way up every time
Thank you, Jorge, for the update. We recently updated the WPML Advanced Translation Editor so you can see UI changes. I will consult our team about the important things you mentioned and keep you informed.
In the cases explained the changes seem to be a step backward for productivity and accesibility for our translators. Hopefully, they will reconsider the changes.
I apologize for any inconvenience this might cause you. I want to assure you that we are always working hard to improve our services and add new features to WPML.
The staging site I provided uses an entirely new UI, which seems to solve the issues you reported earlier. Could you please take a look and give your feedback?
Progress bar colours... I would need to have credits to be able to translate automatically and see if it works as before.
Regarding manual translation, when saving elements, it does not close the window automatically. Closing every element after translation is very time-consuming.
Also, you can open different elements at the same time which can be a bit confusing when translating (it might be that there is a reason for this that I am missing?)
Ideally, when one element is translated and save, the editor should move to the following element automatically, and only one element be open at a time. Also, ideally, if I am translating an element that is at the bottom of the screen, that element should move up, otherwise we have to scroll down to save the element.
