Problem: The client reported an issue with WPML where the database table '_icl_strings' was missing, causing some functionalities to not work as expected. Additionally, there was a problem with translating content using the Spectra Gutenberg Blocks plugin. Solution: For the missing database tables, we recommended following the steps outlined in our errata page: https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/. For the translation issues with the Spectra Gutenberg Blocks plugin, we provided an XML configuration to add to the WPML settings. Here is the XML code to use:
After adding the XML, the client should make a minor edit to the original page and update the translation. If these solutions do not resolve the issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
هنا منتدى الدعم الفني لـ WPML - ملحق WordPress متعدد اللغات.
يمكن للجميع قراءة المواضيع، ولكن عملاء WPML فقط هم من يمكنهم النشر هنا. يقوم فريق WPML بالرد على موضوعات المنتدى على مدار 6 أيام في الأسبوع، 22 ساعة في اليوم.
I’m currently experiencing an issue with WPML on my website.
I received the following error message:
"Table '_icl_strings' doesn't exist"
It appears that some WPML database tables are missing or were not created properly. Because of this, certain WPML functionalities are not working as expected.
Could you please help me identify the cause of this issue and guide me on how to restore or recreate the missing tables safely?
Please let me know if you need access credentials or any additional information to investigate further.
Hello and welcome to WPML support.
It seems that the initial issue is fixed on your website and now you have another question.
We will appreciate it if you could open up a new ticket for additional questions so we can serve you the best and it is fair to our other customers.
But regarding the new question, I checked and it seems the issue is related to translation of a terms and conditions page here:
الرابط المخفي
If it is not what I assumed please give us the URL of the website page you have the issue with and more detailed information.
The terms and conditions page is created using the Spectra Gutenberg Blocks plugin.
We have a known issue with that plugin which you can find the details here:
- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.
I applied the suggested solution, but the issue is still not resolved. The problem is affecting all pages and posts across the entire website, not just a single page.
I would appreciate it if you could log in to my website and investigate the issue directly. I’m ready to provide the login credentials, but I’m not sure where exactly I should send them. Could you please advise?
I will be happy to check, but please consider that if there is a compatibility issue with the plugin in question I will need to create a clean installation of WordPress and ask you to install the plugin and replicate the issue so I can report this to the compatibility team.
I understand that the issue is happening on all pages but actually if the issue is the plugin and you created the pages with that plugin that is natural.
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.