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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 7 months ago.

Assisted by: Mihai Apetrei.

Author Posts
August 13, 2022 at 9:31 am #11860455

ramit

Hi, I get the attached message and it seems that WPML plugin is not connecting to your servers.
I have deregistered and registered the plugin, without any changes. The mod security is turned off on the server and I am not using any firewalls.

Please assist.
Tariq

Screenshot 2022-08-13 122847.png
August 13, 2022 at 4:22 pm #11861309

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

1. Can you please ask your hosting support to whitelist the requests to wpml.org, cdn.wpml.org, and api.wpml.org so that they can pass?

2. Another thing that could solve the issue is to update OpenSSL on the server.

3. Also, if WPML shows up as registered here (Plugins > Add new > Commercial), what is showing up at the top might be a false positive, related to some cached information that still exists so you should not worry about it as the issue might be cache-related (please take a look at the steps recommended by my colleague in the ticket below):
https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-org-9/

I also suggest to first go to WPML > Support > Troubleshooting > and clear the WPML cache. Then see if the issue is resolved.

4. You can also try this:
https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-org-29/#post-9068077

You can also try to see if the server that the website lives on has any active caching that needs to be cleared. You can even ask the Support department of the hosting company that provides the server to you and see if they can clear the cache for you.

5. Sometimes, this issue can also be related to some specific settings on the server.

Please take a look here (https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-5/#post-8107577) and see if that helps.

6. There are also a good amount of ticket results in the custom link that I created below for you where you might find a solution for your situation:
hidden link..69i57j69i58.3405j0j7&sourceid=chrome&ie=UTF-8

Please let me know if the issue is still happening after you try those steps.

Kind regards,
Mihai Apetrei

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.