Problem: The client is experiencing an issue where images in ACF image fields are not appearing in the translated categories of their WordPress site, despite working in the original language. Solution: 1. Navigate to Posts → Categories in the WordPress dashboard. 2. Change the language in the top admin bar to the target translation language. 3. Select the translated category and click Edit. 4. In the ACF fields section, if the image field is empty, add or reselect the same image as in the original category. 5. Click Update on the category. Repeat these steps for each category with missing images in translations. After updating, verify by checking the translated category page on the front end to ensure the image appears. If using Elementor templates, ensure the template is set to display the ACF field for the current language.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are trying to update the translation of articles using the Advanced Translation Editor (ATE), but it is not opening and keeps loading indefinitely. Solution: We recommend making a small change to the original page. This action should create a new job ID, which might resolve the issue of the ATE not opening. After making this change, try opening the ATE again to see if the issue is resolved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate a scheduled post in WordPress using WPML and want the translation to be published automatically when the original scheduled post goes live. Solution: We ensure that translated posts are automatically published as soon as the original post is published. Here's how to do it: 1. Create a scheduled post in the default language. 2. Translate the post using WPML. 3. When the scheduled post is published, the translated versions are automatically published as well—no additional configuration is needed. However, please be aware of a known issue that might affect this process under specific circumstances. You can read more about it here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.
Problem: The client is unable to update translations in the WPML Editor after modifying an article with Elementor. Additionally, the Elementor header is not showing after translation. The client has tried clearing the cache and making minor modifications, but these steps did not resolve the issue. Solution: We recommend the following steps to address the issue: 1. Edit the post in the default language. 2. Make an edit and update it. 3. Purge the SG cache and WP Rocket cache. 4. Update the translation using the translation editor.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to update your translation after modifying an article, but the WPML Editor does not show the changed elements. Solution: We recommend clearing the WPML cache to resolve this issue. Here's how you can do it: 1. Navigate to WPML -> Support -> Troubleshooting functions. 2. Use the option to clear the WPML cache. 3. Make a minor edit to the post in the default language and then try to translate it again. If the WPML Editor still does not reflect the changes, it might be due to an outdated solution or a different issue. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client is experiencing an issue where the Elementor header does not display after translating a menu. Instead, the theme's default menu appears. Additionally, there are problems when trying to edit the French translation of the header in the Elementor editor, which causes crashes. Solution: We resolved the header display issue by translating the header template directly. If you're experiencing similar issues, we recommend not editing the translated template directly if you are using the Advanced Translation Editor. Instead, you should enable manual translation for individual editing of templates in different languages. You can find detailed instructions on how to do this by visiting Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
