Problem: The client is unable to find a specific SVG in the search field for translation after using WPML's auto-translate feature. Solution: We clarified that once a segment is translated, it will not be replaced or changed when the page is translated again unless the specific segment or text itself changes. We recommended checking if the SVG text can be seen in the translation editor. Since the image itself (the icon, not the button image with text) does not change, it does not require translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client was unable to translate certain elements of a form created with the 'drag-and-drop-multiple-file-upload-contact-form-7' plugin, which seemed not to fully support multilingual functionality. Additionally, there was confusion about multiple form plugins being used simultaneously. Solution: We first clarified the usage of multiple form plugins and advised the client to check for another 'Contact Form' entry in the dropdown if both 'Contact Form 7' and 'WP Forms' were installed. For the translation issue, we identified that the problematic text was part of the included translation file of the plugin but lacked translation for the button. We suggested replacing the strings directly through the WPML String Translation interface, which could be accessed at WPML String Translation page. However, since the translation button itself was not adhering to i18n standards, we recommended contacting the plugin authors for a permanent fix.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are using the advanced translator and have noticed that the links on your buttons are not showing up in the translation editor. Solution: We recommend trying to locate the links using the search box in the advanced translation editor. For a visual guide on how to do this, please watch this video: Translating Links with Advanced Translation Editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're unable to access your WordPress site and can only operate in recovery mode, with the frontend not working, it might be due to a compatibility issue between WPML and WordPress versions. Solution: First, ensure you create a full website backup. Then, you have two options: 1. Update WordPress to the latest version before enabling the latest WPML plugin version. 2. Downgrade WPML to the previous version, 4.6.8, which you can download from here. To do this, remove the current WPML plugin from your site, navigate to Plugins > Add New > Upload, and install the downloaded version. Alternatively, you can try the WPML 4.6.10 beta version, which you can also download from the same link. After backing up your website, disable and delete the current WPML plugin, then upload and install the beta version through Plugins > Add New > Upload.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
