Problem: The client reported an issue with the property slider on the French version of their website, where the cover photo appears in the desired size, but subsequent photos are smaller. This problem does not occur in the English version. Additionally, there was a problem with a translation not being published, potentially due to a server connection issue or a previously created page not being fully deleted. Solution: We suggested monitoring the situation with the property images to see if the issue recurs with future listings, as it was initially observed with only one property. For the translation issue, we recommended checking the server connection and ensuring that any previously created pages were fully deleted. If these steps do not resolve the issues, we advised the client to try using the
Regenerate Thumbnails plugin
to rebuild all image sizes from the original files.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where the stat chart is not displaying on the French version of their site after updating the Houzez theme. This is a recurring problem that seems to arise with updates to the Houzez theme. Solution: 1. We recommended installing the latest version of the Houzez Theme on a test site to replicate the issue and confirm if it's a general compatibility issue between WPML and Houzez. Documentation on theme compatibility 2. We are communicating with the Houzez author to address and resolve these compatibility issues. In the meantime, we are applying a temporary fix to the client's site. 3. We are conducting tests ourselves to prevent any miscommunication and ensure a thorough understanding of the issue.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the stat chart, which appears on the original page, is missing on the translated French page. This issue has occurred previously and was not resolved permanently. Solution: We acknowledged the recurrence of the issue and confirmed that we are currently retesting the Houzez theme, which has been temporarily flagged as incompatible. This retesting is due to the theme's high customizability and numerous features. We have taken steps to address the issue in the meantime and have requested access to the client's site to implement a fix. We recommend that the client ensures that the theme and all related plugins are updated to the latest versions.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the WhatsApp icon was missing on the French version of the sticky contact form on their site. Additionally, the client was concerned about the slow loading speeds of the .fr domain when accessed from Europe, aiming to improve SEO performance and user experience in France. Solution: For the missing WhatsApp icon, we checked the settings and found that the field for the WhatsApp icon in the French agent was empty. We filled it correctly, ensuring it now displays and set it to be copied automatically in future translations. For improving site speed, we recommended: 1. Installing a CDN like Cloudflare, which helps host a cached copy of the site in multiple locations. More information on setting up a CDN can be found here: CDN Setup 2. Considering hosting providers with servers located in Europe/France for better local loading speeds.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where the selected agent, 'Arnaud Homburger', does not remain assigned to the French versions of properties after updating translations. This requires manual reassignment, which is time-consuming. Solution: We advised the client to check the configuration of the agent custom field in WPML settings and ensure it is set to 'Copy'. This can be done by following the guide at https://wpml.org/documentation/getting-started-guide/translating-custom-fields/. Additionally, we noted that the Houzez theme is currently incompatible with WPML, which may require manual configuration or assistance from the theme's author. We also referenced an existing errata page that might be relevant: https://wpml.org/errata/houzez-translated-agent-is-not-assigned-to-translated-properties/.
If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to access Elementor in the French version of their website and had issues with icon alignment and size on different language versions. Solution: We recommended the following steps to troubleshoot and resolve the issues: 1. Ensure that the WordPress URL and site URL settings match, correcting any discrepancies between .com and .fr. 2. For the Elementor access issue, try changing the URL manually to .fr and test using different devices or incognito mode. 3. For the icon size and alignment issues, resave the translations after making CSS/styling changes. If the problem persists, consider adjusting the icon sizes manually in the French version or using separate widgets for each device for better consistency. If these steps do not resolve the issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client updated their contact page in English and then updated the French translation through the editor. However, the changes did not appear on the French version of the contact page. The French contact page showed an old address and was missing a second phone number, despite updates made in the editor. Solution: We recommended the following steps: 1. Edit the page in the original language. 2. Make some changes in the content. 3. Save the changes. 4. Update the translation. 5. If the issue persists, manually edit the translated page, add the changes to the contact information, and save the changes. 6. Double-check if the content appears correctly translated. It turned out that the issue was due to a missing translation for the new contact information. Since the editor was loading the full block in HTML, it was necessary to manually change the translation. We completed the translation for the client, cleared the cache, and confirmed that it was working as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with their WordPress site after updating the Elementor and Elementor Pro plugins. Specifically, the fonts on the French version of the website changed, and agents were not being assigned to translated properties, causing them not to appear on the 'À propos' page.
Solution: For the font issue, it was discovered that the problem was due to CORS policy errors blocking the custom fonts from being loaded. The solution involved resetting the theme, which resolved most of the font issues. However, for complete resolution, adjustments related to CORS policy might be needed, which involves server settings and possibly contacting the hosting provider.
For the agent assignment issue, the WPML support team adjusted the custom field settings to 'copy' so that the agent assigned in the original property would automatically be copied to the translated property. Additionally, specific code modifications were suggested to ensure that the agent ID is correctly recognized across different languages in the Houzez theme. These changes involved adding filters to apply the correct agent ID based on WPML's language settings.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to find how to translate the word 'City' into French 'Ville' using WPML. Solution: We accessed the WPML String Translation section and found that the word 'City' was already set to 'city' in French. We updated this to 'Ville' as required. If you're experiencing a similar issue, we recommend checking the WPML String Translation tool and updating the translation as needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the English version of their website was displaying mixed content in English and French, including forms and property details. This issue seemed related to the translation settings in the theme's backend, where languages were mixed without any recent changes made by the client.
Solution: We advised the client to ensure they are using the latest versions of the WPML plugins by checking for updates in the Plugins > Add New > Commercial section. We also suggested re-adding strings in the default language and re-translating them to check if the issue persists. Additionally, we recommended not translating labels from the theme options but using the WPML String Translation instead. If the problem continues, we suggested creating a staging site for further debugging to avoid issues on the live site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for personalized assistance.
Problem: The client reported multiple issues: not receiving notifications, mixed language content in posts, missing translations on a specific page, and incorrect translation of an icon label. Solution: 1. We investigated the notification issue and advised the client to check and adjust email notification settings in their WPML account. 2. For the mixed language content, we corrected an XML code that was affecting content detection by WPML in Elementor, allowing proper reloading and translation of titles. 3. Missing translations were addressed using the WPML String Translation tool, with specific guidance provided for strings affected by HTML styling. 4. The incorrect icon label was also corrected via String Translation. 5. We recommended not using page editors like Elementor for editing translations as it could lead to errors or loss of data.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
