Problem: The client was trying to import 1710 glossary entries from one site to another, where 100 entries already existed. After the import, the new entries were not visible, even though the import process indicated 'Glossary successfully imported'. Solution: We recommended the client to remove all glossary entries starting with a specific letter (e.g., 'A') and then attempt to reimport the glossary entries. This approach was tested and confirmed to show the newly imported entries correctly.
If you're experiencing similar issues, we recommend trying this method. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After moving the site from staging to live, the WPML Menu Synchronization still shows old staging site domain names in custom links, despite them being correct in the menu itself. Solution: 1. We identified that the issue arises because WPML does not automatically update absolute links/custom URLs in the String Translation. These are loaded from .mo files located in wp-content/languages/wpml. 2. Since .mo files are compiled and cannot be edited directly, we recommend checking the corresponding .po files that might contain the outdated URLs. 3. Alternatively, you can try the following steps: - Navigate to WPML > Support > Troubleshooting. - Use the option to clean up the Strings table and regenerate the .mo files. This might help update your .mo files to reflect the current strings. 4. If the issue persists, we may need a full copy of your site or at least staging access to further diagnose the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's plugin developer is encountering an issue with the
flush_rewrite_rules()
function when deactivating a plugin, which conflicts with WPML, leading to a 500 error. The developer has temporarily commented out this function in the plugin's deactivation hook to avoid the error. Solution: We recommend that the plugin developer joins the WPML Go Global Program to collaborate directly with our team for a compatible solution. Details about the program can be found here.
If this solution is outdated or does not apply to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket here.
Problem: The client reported issues with images being duplicated in the media library, specifically mentioning images named 'maxresdefault' that seemed to be auto-generated. The client was concerned that WPML might be creating these files. Solution: We clarified that WPML does not directly create image files; it only duplicates existing images in the database when translating them to other languages. The images in question were uploaded by a user and were start images from YouTube videos, likely auto-generated by the Elementor plugin, not WPML. We recommended verifying the image author in the media library and checking if Elementor or another third-party plugin might be generating these images.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reported an issue where HTML paragraph breaks were not being recognized in the Translation Editor, causing all text to appear in one block without proper separation in translations. Solution: We recommended switching to the older version of the Advanced Translation Editor where this issue might not occur. Detailed instructions for this process can be found here: https://wpml.org/errata/html-attributes-not-available-for-translation-in-advanced-translation-editor/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
