Problem: The client is experiencing issues with updating translations using the Classic Translation Editor in WPML. Instead of opening in the Classic Translation Editor, it redirects to the standard WordPress editor. Additionally, the English version of the page displays in Dutch, indicating a mix-up in source and translation languages. Solution: We recommend the following steps to resolve the issue: 1. Edit the Dutch language page and disconnect it from its translation. This can be done by following the instructions here: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/ 2. After disconnecting, reconnect the page and set Dutch as the primary language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are trying to update the WPML SEO plugin but encounter an error message: 'Download failed. Method Not Allowed.' This issue occurs across multiple websites. Solution: If you're experiencing this issue, we recommend checking the AWS CAPTCHA triggers. In this case, they were responsible for generating too many requests from the server's IP address, leading to HTTP 405 errors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is using the shortcode [wpml_disabled_selector_widget] to display the language switcher on their site. However, when the translator, who has the subscriber role, translates content using the classic translation editor, the translated content shows the shortcode as [wpml_disabled_selector_widget] with an error message "You're not allowed to use this shortcode." in the front end. Solution: We investigated whether this issue was specific to the client's website or a general bug. We suggested testing with only the Divi parent theme and WPML plugins enabled to isolate the issue. Additionally, we identified that the problem stems from the 'unfiltered_html' permission in WordPress, which is not granted to users with the subscriber role for security reasons. This permission prevents certain users from using advanced HTML or scripts in posts. We recommended using the Advanced Translation Editor (ATE), which does not have this limitation, and ensuring all translations are re-sent and re-translated using ATE.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
