Problem: You are trying to re-register your site to use pay-as-you-go translation credits and encountering an error stating 'Unable to register: Site key not matching'. Despite the key matching what is in your account, it shows as 'Inactive' in the WPML account, and you cannot activate it from the site's dashboard. Solution: We recommend updating your WPML plugin and add-ons to the latest version, 4.9.4, to ensure you have all the recent bug fixes and improvements. You can check the latest released versions under My Account -> Downloads on the WPML site. If the problem persists after updating, please provide us with temporary access (wp-admin and FTP) to your site, preferably to a test site where the problem has been replicated, so we can assist you more effectively. Ensure you back up your database before proceeding.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: The client purchased a 1yr subscription to "WPML Multilingual CMS" and is considering upgrading to "WPML Multilingual Agency" due to hosting 26 client sites on a WordPress multisite network, each with multiple environments, totaling 78 sites. Solution: We informed the client that when using Multisite, it is only necessary to register the main site using the site key. There is no need to register the subsites, as this is not supported.
If this solution does not fully address your concerns, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
