Problem: The client wants the Chinese language option on their website to redirect users to an external Chinese website, instead of showing a translated version of the current site. They tried to manually add the external link to the Language Menu, but it didn't work as WPML controls the language menu rendering. Solution: We explained that WPML's language switcher is designed to switch between languages managed within the site by WPML and does not support linking directly to external sites. To achieve the desired functionality, the client needs to manually add the external link using a page builder or other WordPress tools.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
