Problem: The client is experiencing an issue where a specific URL on their site is being incorrectly redirected to a different URL, even though they are different pages. The client tried disabling WPML redirects and modifying the database and server settings, but the issue persisted. The client observed that the issue does not occur when WPML is disabled. Solution: We investigated the issue and found that the redirection problem persists even when WPML is disabled, indicating that the issue is not related to WPML. It was suggested that the problem might be due to WordPress or the server trying to guess the correct page based on similar slugs. We recommended that the client consult with their developer to explore further, possibly by using unique slugs for each page to prevent incorrect guessing by WordPress or the server. Additionally, we advised that our support for custom-coded solutions is limited, and for issues related to custom code, the client might consider hiring a contractor from https://wpml.org/contractors/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
