Problem: The client was unable to view and publish translated Gravity Forms in Farsi after following the translation steps. The forms were not appearing in the pending section. Solution: We identified that the issue was related to the client's WordPress user not having the correct language pairs set up. We recommended: 1. Navigating to WPML > Translation Management > 'Translators' tab. 2. Editing the user account to set the correct language pairs for translation from the default language to Farsi. 3. Saving the changes and checking if the translation jobs appear in the list. Additionally, we handled a specific translation job by re-sending it for translation and assigning it to the client's WordPress user, which resolved the issue, allowing the form to appear correctly in Persian.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You have customized the display of products using layers on your site and are trying to apply conditions to these layers in different languages using WPML. The condition specified for the layer in English is not applied in Farsi and Arabic translations. It works correctly in Arabic after manual recreation, but not in Persian. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to WPML-> Settings-> Custom Fields Translation section 2. Search for the following fields and set them to Copy: * wd_layout_type * wd_layout_conditions 3. Click Save 4. Edit the template in the default language 5. Make a minor edit and update it 6. Update its translation After these steps, the conditions and type should be copied to the translated templates.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client needed the correct CSS code to apply a specific font for the Persian language on their website, after previously receiving incorrect information. Solution: We advised the client to use the CSS language selector
html[lang="fa-IR"]
for the Persian language. To apply the font across various elements like body, h1, h2, etc., the client should use the following code:
html[lang="fa-IR"] body { font-family: 'kalameh-fa' !important; }
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
