Problem: You are trying to display order details on the 'Thank You' page at the final step of a purchase, but the order details do not appear on the translated language page, although they appear correctly on the main language page. Solution: We recommend updating to the latest version of WCML, specifically v5.5.3.1, which includes a fix for the order-received endpoint. Before updating, please ensure you take a full site backup. Also, update all WPML plugins to their latest versions to ensure compatibility and functionality.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client reported an issue where enabling WPML String Translation caused the product page to display correctly only in the original language, not in the translated language. Additionally, enabling the Single Product Layout resulted in a blank page.
Solution:
We conducted tests and found that the issue was specific to the client's server. A workaround that resolved the problem involved setting the AJAX Variation Threshold value to a lower number, specifically 10. This adjustment helps in loading variation data only when necessary, improving page performance and reducing memory usage. We recommended that the client apply this change to their live site after ensuring a full backup.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
The client was experiencing issues with the Media Translation not working correctly for the WoodMart theme using Elementor. Specifically, images translated into Vietnamese were not displayed on the translated version of the homepage.
Solution:
We resolved the issue by adding a custom language configuration for the Elementor widget used by the WoodMart theme. Here are the steps we followed:
1) Navigate to WPML >> Settings >> Custom XML Configuration. 2) Insert the following XML configuration and save the changes:
3) Open the Homepage for editing in English and make a minor change to refresh the translation settings. 4) Resave the Homepage translation from the WPML Translation Editor.
For further details on configuring language files, please refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
The client was unable to translate the Single Product Layout using WPML as it would freeze and changes could not be saved. Other layouts were translating without issues.
To resolve this, we recommended adding the following code to the functions.php file of the client's child theme and clearing the caches:
add_action( 'woocommerce_before_template_part', function () {
global $product;
if ( wp_is_json_request() && ! $product ) {
$random_product = new WP_Query(
array(
'posts_per_page' => '1',
'post_type' => 'product',
)
);
while ( $random_product->have_posts() ) {
$random_product->the_post();
$product_id = get_the_ID();
}
wp_reset_postdata();
$product = wc_get_product( $product_id );
}
} );
We advised the client to try translating the Product Layout again to ensure it works as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Please note that this solution might be irrelevant due to changes in the theme or our code. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
