End-user accounts allow your clients (the folks who eventually run the website) to get tailored translation instructions and get help directly from WPML support team. See how it works and if it’s a good fit for your needs.

When you’re building sites for clients, supporting them is always part of the package. Of course, you cannot build a site without helping to run it and maintaining it.

However, multilingual sites have an additional layer of support, which WPML team is happy to help with. WPML is a complex mechanism and translating content has its own workflow. You can create end-user accounts for your clients, so they can get help about the translation process directly from us.

Here are some things that WPML team can help with very efficiently:

  • Using the Translation Management
  • Setting up translator accounts
  • Sending content to translation
  • Translating menus, strings and widgets
  • Working with translation services

Basically, everything related to translating the site’s texts, we can help with.

Many times, when you build websites, you only need to use the basic translation controls in WPML. After all, your job is to build the site, not to translate hundreds of pages. However, for your clients, it’s important to use WPML’s translation workflow in the best possible way, to save time and money. This is what we want to achieve using end-user support.

Are you ready to create your first client account? Please follow the instructions provided on our documentation page.

5 Responses to “What are End-User Accounts and Who Needs Them?”

  1. The End-user account shows information about the website (e.g. installed plugins) that my end-users don’t need to see, or I don’t want them to see, because they might be confusing. For this reason, and because my end-users are quite capable of translating their websites, I would like to disable end-user accounts.

    However checking [Disable the possibility of creating accounts for users on wpml.org] on the “Multilingual Content Setup” tab of the “Translation Management” page doesn’t hide the “Need help with how to translate?” info notice in the admin-panel of the website. It just disables the button [Get translation instructions]. This is confusing for my end-users. I would expect the info notice to be hidden instead of being disabled.

    Also; it’s not possible to check [Disable the possibility of creating accounts for users on wpml.org] if you don’t have the WPML Translation Management plugin installed because it’s not available in that case. I don’t use WPML Translation Management on all of my websites because I don’t need or don’t want it.

    Setting a PHP constant: define(‘WPML_END_USER_ENABLED’, false) also doesn’t work because there doesn’t seem to be such constant present at all.

    • This information is actually written for end-users. It’s intended to help them understand how to operate and translate these major plugins and themes. I think that you’re right about removing this button. We’ll change it in the next release so that when you disable, the button gets removed completely.

      To set the PHP constant, you can add a ‘define’ statement in wp-config.php.

  2. I think it is all confusing for the end user. Most of the end-users are going to translate independently anyway and there is no real good administration area for the posts.
    For example one of our end users wanted only to to delete the Dutch version of a post, because he wanted to start over. It was confusing for him. You should have a menu of posts like you do for translation management, that allows them , to delete or independently edit a translation from right there, without your popup, just manually. Many themes have visual composer and other elements that just don’t work good with WMPL. When you have something better for this, please update us.