Problem: You translated a page from English to French, but the content appeared in Spanish. Solution: We identified a minor issue on our server that caused this problem. We have since resolved the issue on our server. We recommend you select
Overwrite existing translations
and resend the post for automatic translation. If the problem persists, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue or seems outdated, we encourage you to open a new support ticket. For further assistance, you can also visit our support forum.
Problem: If you're experiencing issues with ATE where it opens but gets stuck loading, and eventually displays an 'Execution Expired' error, this might be due to specific translation units containing large sections of encoded data. This problem was identified when the ATE failed to load the homepage, despite other pages working correctly. Solution: We recommend checking any content-heavy sections on your page for encoded data. For instance, if you have custom CSS in blocks like sliders where images are embedded directly as encoded (base64) data, update this to use a standard image URL from your Media Library. This change should reduce the size of the translation unit, allowing the page to be sent to ATE without issues. After making these adjustments, please attempt to send the page to translation again.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
