This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to reactivate WPML on your site but it prompts you to buy the plugin even though you have an active subscription.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Generate a new key for your domain by visiting https://wpml.org/account/sites.
2. Remove the old key from your site.
3. Go to your site's backend.
4. Navigate to Plugins > Add New > Commercial.
5. Unregister WPML using the old key.
6. Reregister WPML using the new key.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 11 months ago.
Assisted by: Mihai Apetrei.
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 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
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