Drop down menu not working

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This topic contains 7 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
July 19, 2022 at 1:36 pm #11693573
aowsD	I am trying to: get the drop-down menu to work on for english/turkish Link to a page where the issue can be seen: hidden link I expected to see: the drop-down menu. Instead, I got: Just the UK flag
July 19, 2022 at 2:25 pm #11694367
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. From what I can see, on other pages like this one (hidden link), it shows fine. Probably the translation for the pages where the other languages don't show is not published yet. Can you please check? Mihai Apetrei
July 19, 2022 at 2:34 pm #11694515
aowsD	Hi Mihai These pages are translated through WPML. Is there anything we could be missing here? Is there a specific publish button?
July 19, 2022 at 2:39 pm #11694557
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Welcome back and thank you for the feedback. 1. Can you please let me know the list of pages where this is happening? 2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Mihai
July 20, 2022 at 6:28 pm #11703991
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the credentials. I can confirm that I was able to log in successfully. I am spending more time on this and I will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for the moment. Kind regards, Mihai
July 24, 2022 at 2:17 pm #11726823
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Can you please check once again? The dropdown loads for me now on every page even if I'm logged in or logged out. I think there was an issue related to the server-caching and now it seems that the cache has been fully cleared. Please let me know if it looks fine on your end, too. Mihai
July 26, 2022 at 3:07 pm #11743533
aowsD	Hi Mihai It seems like the page translation was not marked as complete, so the flag didn't show. Is there anything in particular that needs to be done apart from pressing the 'complete' button when translating? Thanks
July 26, 2022 at 6:25 pm #11744849
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Yes, that is correct. In order for a translation to be saved and published, we need to first make sure that we mark the translation as complete. Otherwise, it won't be published. Hope that this clarifies things a bit more 🙂 I'm happy to see that things are working fine now. Have a lovely rest of the day. Mihai

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.