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This thread is resolved. Here is a description of the problem and solution.

Problem: Cannot redeclare wpml_st_support_info() Solution:

- remove all WPML plugins using FTP and then upload them anew (there could be multiple versions of String Translation there or some other WPML plugins) -- Check this link and the title "Manually Install a WordPress Plugin using FTP" -- https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

You will not lose any settings or translations by doing it.

However, please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Schlagwörter: 

This topic contains 3 Antworten, has 2 Teilnehmer.

Last updated by oliverF-6 vor 6 Monate, 1 Woche.

Assigned support staff: Bruno Kos.

Autor Beiträge
April 11, 2019 um 9:39 am #3585727

oliverF-6

Hallo, habe cms, media und string translation neu heruntergeladen und installiert:
erhalte folgende Fehlermeldung:

Fatal error: Cannot redeclare wpml_st_support_info() (previously declared in /home/oliverfroehner/public_html/wp-content/plugins/wpml-string-translation_x/plugin.php:141) in /home/oliverfroehner/public_html/wp-content/plugins/wpml-string-translation/plugin.php on line 140

April 11, 2019 um 12:53 pm #3587753

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Please forgive me for not replying in German - if you prefer a German supporter, let me know and I will pass this ticket to them. In the meantime, can you try the following:

- removing all WPML plugins using FTP and then uploading them anew (there could be multiple versions of String Translation there or some other WPML plugins)
-- Check this link and the title "Manually Install a WordPress Plugin using FTP"
-- hidden link

You will not lose any settings or translations by doing it.

However, please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

April 11, 2019 um 1:21 pm #3588149

oliverF-6

Hi, EN is ok.
I just have uploaded them after downloading from your site via "install plugins" in the WP backend... doing it again should help??

April 11, 2019 um 2:00 pm #3588593

oliverF-6

My issue is resolved now. Thank you!