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This thread is resolved. Here is a description of the problem and solution.

Problem:
Cherry Framework Footer Infotext not translatable
Solution:
Go to the WPML -> Settings page and click the Custom XML Configuration tab:

<wpml-config>
    <admin-texts>
        <key name="theme57554">
            <key name="footer-section">
                <key name="options-list">
                    <key name="footer-text" /></key>
            </key>
        </key>
    </admin-texts>
</wpml-config>

String is now available within String translation.

This topic contains 23 Antworten, has 2 Teilnehmer.

Last updated by Bruno Kos vor 5 Monate, 2 Wochen.

Assigned support staff: Bruno Kos.

Author Artikel
April 19, 2019 um 9:24 am #3644411

Claudio Donati

I have 2 Problems:

Problem1:

i can`t translate the footer (i can find in StringTranslation)

Problem2: I cant sse added the flags in main Menu

April 19, 2019 um 9:46 am #3644601

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

I can see the following:
WPML Multilingual CMS 4.2.1
...

Which means that all WPML plugins and addons don't use the latest versions. You can see the latest versions here:
https://wpml.org/account/downloads/

Therefore, can you update the plugins first before we resume on this?

Regards,
Bruno Kos

April 19, 2019 um 10:07 am #3644755

Claudio Donati

Hello Bruno,

Thank you for your quick Replay!

Now i have updated to the last version, but i have the same problems 🙁

April 19, 2019 um 10:18 am #3644873

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you please check if this issue (Problem2) appears when:

- only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin
- theme is set to a WordPress default like Twenty Nineteen as it will tell us if there is an interaction issue with your theme

Please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

April 19, 2019 um 1:01 pm #3645845

Claudio Donati

OK, I'll test that ... but the bigger problem is Problem 1! There is also a third problem: there is only one falgge in the language, although translations are available! Could you please look at this? I would send the access data

P.S. Have now disabled all plugins and another theme uses ... unfortunately always the same problem

April 19, 2019 um 1:25 pm #3646067

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

April 19, 2019 um 1:59 pm #3646251

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

The reason for white text is that your theme CSS overrides the font color, setting it all to white.

As for Problem1:
- how did you set this text, where? Can you give me the link or a screenshot?
-- 2019 - Part. IVA: 02739490213 - Impressum & Privacy

Regards,
Bruno Kos

April 19, 2019 um 2:31 pm #3646515

Claudio Donati

is in Cherry Footer

April 19, 2019 um 2:59 pm #3646827

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I am unable to find those strings myself.

This has been escalated to our Compatibility team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.

Regards,
Bruno Kos

April 26, 2019 um 4:56 pm #3692371

Claudio Donati

Hello Bruno, sorry but iam not able to install teh theme... can i send it per wetransfer?

Tnak you very much for your help 🙂

April 26, 2019 um 6:14 pm #3692795

Claudio Donati

Hello Bruno,

now i was ave installet but the site is white! 🙁

April 27, 2019 um 8:29 am #3694953

Claudio Donati

ok i will send you the theme per Wetransfer...please send me an email for sending the theme

April 27, 2019 um 10:16 am #3695193

Claudio Donati

now i have sent the file!!

April 27, 2019 um 10:16 am #3695195

Claudio Donati

hidden link

April 29, 2019 um 9:16 am #3701481

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I've installed the theme without issues and all the plugins (hidden link). Can you configure WPML on this sandbox site now, translate the footer and emulate the same setup (where translation doesn't work), so that I can look at this and send this all to our compatibility team?

Regards,
Bruno Kos