pop up issue

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Elementor Custom Widgets

This topic contains 9 replies, has 1 voice.

Last updated by Christopher Amirian 2 hours, 15 minutes ago.

Assisted by: Christopher Amirian.

Author	Posts
April 13, 2026 at 8:12 pm #17966971
marcusF-12	Hi, I have a pop-up on my Homepage that works only when the site is in English. But when I change the language to German or Spanish, the pop-up doesn't work. Could you please help me and explain why?
April 13, 2026 at 9:23 pm #17967038
marcusF-12	On Elementor, the pop-ups are already linked. I have added them on translated page manually, but still the pop-ups are not working.
April 14, 2026 at 11:38 am #17968472
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. To be able to investigate the issue I will need a simpler version of this. Would you please create a dummy page (you can add it as draft) and add a simple pop up there and do the translation of the pop up and the page from WordPress Dashboard > WPML > Translation Dashboard. See if it works there. If not, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. (Give me the link to the page in question.) Also I wonder if you used the default Elementor Pro pop up feature or a feature from a third party plugin? Thanks.
April 15, 2026 at 11:30 am #17971105
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Marcus, Let's first focus on the pop up issue, which was the original problem that this ticket is about. You are welcome to open up a new ticket for the Tutor LMS issue, and we will check that separately. Regarding the Pop up issue, you use an Elementor widget from the plugin called Jeg Kit for Elementor. Unfortunately, that plugin is not compatible with WPML. You can learn more about that here: https://wpml.org/plugin/jeg-elementor-kit/ Please use an alternative method to create a pop-up. Such as using Elementor Pro linking method: hidden link For the Jeg Kit you will need to contact their support for help: https://wordpress.org/support/plugin/jeg-elementor-kit/ Thanks.
April 15, 2026 at 11:59 am #17971264
marcusF-12	Hi Christopher, thanks for your answer and last time your support fixed that because this is the same button that I am using for over a year. https://wpml.org/forums/topic/the-pop-up-was-built-with-elementor-pop-up-builder-but-the-translation-is-not-working/
April 15, 2026 at 12:05 pm #17971270
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I actually tested that before giving my answer, and it is not working anymore. It might be that the code is changed in the plugin you use, or the WPML new versions do not accept that option. Anyway, there is no other way to force a pop up manually to choose the one you mentioned from the Spanish version. This needs to be checked either by the plugin developer or you can use an alternative way to trigger the pop up as mentioned in the previous reply. Thanks for your understanding.
April 15, 2026 at 12:41 pm #17971390
marcusF-12	The pop up was created by Elementor Pro same way that you are suggesting. The only problem the pop up is not getting triggered.
April 15, 2026 at 1:32 pm #17971590
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Would you please check this video? hidden link Video Summary: - The popup itself is set up correctly using Elementor Pro Popup Template. - The issue is with the button used to trigger the popup. - The current trigger button comes from Jet/third-party plugin, not from native Elementor. - Please replace it with a standard Elementor Button widget. - Link that new button to the popup, then update the translation. - After that, complete the page again in Advanced Translation Editor and make sure it reaches 100%. - This should make the popup trigger work correctly in translation. Thanks.
April 15, 2026 at 4:27 pm #17972041
marcusF-12	I followed your instructions. But it's still not working.
April 16, 2026 at 7:00 am #17972867
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello and thank you for following the steps. Please check this video: hidden link Video Summary: - After switching to a standard Elementor Pro popup button, the setup works correctly. - The remaining step is to edit each translated page in Elementor and manually select the correct popup for that language. - I tested this on the Spanish and German versions and confirmed the method works. - In the button settings, the popup was set to “All”, so I replaced it with the specific popup for that language. - This manual popup selection only needs to be done once per language. - Please double-check that each language is linked to the correct popup, since you will know the popup names better on your site. Thanks.