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This topic contains 5 Antworten, has 3 Teilnehmer.

Last updated by Alejandro vor 3 Monate, 3 Wochen.

Assigned support staff: Alejandro.

Autor Beiträge
Juni 18, 2019 um 2:37 pm #4044465

martinaB-8

Ich versuche: Bei Installation des PlugIns "String Translation" ist das Backend von unserer WordPress Installation nicht mehr verfügbar, das Frontend funktioniert wie gewünscht. Aktuell sind wir auf das PlugIn Polylang umgestiegen, daher kann ich den Fehler nicht rekonstruieren.
Ist das Problem bereits bekannt?

Juni 19, 2019 um 7:02 am #4048559

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

I apologize for not responding in German - let me know if you prefer a German supporter!

As for the issue:

"String Translation" ist das Backend von unserer WordPress Installation nicht mehr verfügbar,

Can you tell me what happens exactly - do get a white screen and nothing loads, or? A screenshot would also help.

May I ask you to do following:

1) Can you provide debug information so I could get a better view of your current setup? I have enabled debug information for this ticket and this is how you can easily provide this info:
https://wpml.org/faq/provide-debug-information-faster-support/

2) Please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced.

1. Edit wp-config.php and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Reproduce the issue - activate string translation plugin and try opening the backend of the site.

3. Locate the debug log in: /wp-content/debug.log

4. Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.

https://codex.wordpress.org/Debugging_in_WordPress

Regards,
Bruno Kos

Juni 24, 2019 um 3:51 pm #4078451

martinaB-8
[24-Jun-2019 15:47:37 UTC] WordPress-Datenbank-Fehler Table 'db758661003.wp_icl_string_translations' doesn't exist für Abfrage SHOW COLUMNS FROM `wp_icl_string_translations` LIKE 'mo_string' von require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, SitePress->init, do_action('wpml_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPML_String_Translation->load, WPML_ST_Upgrade->run, WPML_ST_Upgrade->run_admin, WPML_ST_Upgrade->maybe_run, WPML_ST_Upgrade_MO_Scanning->run, WPML_ST_Upgrade_MO_Scanning->add_mo_value_field_if_does_not_exist
[24-Jun-2019 15:47:37 UTC] WordPress-Datenbank-Fehler Table 'db758661003.wp_icl_string_translations' doesn't exist für Abfrage 
				ALTER TABLE wp_icl_string_translations 
				ADD COLUMN `mo_string` TEXT NULL DEFAULT NULL AFTER `value`;
			 von require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, SitePress->init, do_action('wpml_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPML_String_Translation->load, WPML_ST_Upgrade->run, WPML_ST_Upgrade->run_admin, WPML_ST_Upgrade->maybe_run, WPML_ST_Upgrade_MO_Scanning->run, WPML_ST_Upgrade_MO_Scanning->add_mo_value_field_if_does_not_exist
[24-Jun-2019 15:47:37 UTC] WordPress-Datenbank-Fehler Table 'db758661003.wp_icl_languages' doesn't exist für Abfrage 
            SELECT
              l.code,
              l.id,
              english_name,
              nt.name AS native_name,
              major,
              active,
              default_locale,
              encode_url,
              tag,
              lt.name AS display_name
			FROM wp_icl_languages l
			JOIN wp_icl_languages_translations nt
			  ON ( nt.language_code = l.code AND nt.display_language_code = l.code )
            LEFT OUTER JOIN wp_icl_languages_translations lt ON l.code=lt.language_code
			WHERE 
			  ( lt.display_language_code = 'de'
			  OR (lt.display_language_code = 'en'
			    AND NOT EXISTS ( SELECT *
			          FROM wp_icl_languages_translations ls
			          WHERE ls.language_code = l.code
			            AND ls.display_language_code = 'de' ) ) )
            GROUP BY l.code
ORDER BY english_name ASC von require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, SitePress->init, do_action('wpml_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPML_String_Translation->load, WPML_String_Translation->init_active_languages, SitePress->get_languages, WPML_Installation->refresh_active_lang_cache
Juni 25, 2019 um 10:53 am #4083501

Alejandro
Supporter

Languages: Englisch (English ) Spanisch (Español ) Italienisch (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello, my name is Alejandro.

Since Bruno currently has a few days off, I will replace him here in the forum.
I hope this is OK with you.

Ok, so it seems there's a problem at a database Level.

You mention that you currently changed from Polylang, did you have this plugin enabled when the String Translation plugin was activated?

Juni 27, 2019 um 8:33 am #4097953

martinaB-8

Yes, the PlugIn "Polylang" was disabled.

Juni 27, 2019 um 2:13 pm #4100735

Alejandro
Supporter

Languages: Englisch (English ) Spanisch (Español ) Italienisch (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Thanks,
I believe there is a problem at database level (it seems that for some reason there's a table that couldn't be created). To continue, I'll need temporary access to your site.

I have just activated the appropriate boxes for the credential information i need from you. they are private so only you and i will be able to see them.

I suggest you create a temporary user, set it as an administrator and then add those credentials in the fields mentioned above.

Please create a database backup and confirm you've done so before i can access.

Das Thema „[Geschlossen] Probleme mit PlugIn "String Translation"“ ist für neue Antworten geschlossen.