I tested the issue further and it looks like the issue is caused due to the theme you are using.
Your theme seems to be adding the content of the Menu item as the title of the link to it which causes the issue. In this case I recommend you yo contact the theme provider and see if they could help.
Or you can also use a Custom Language switcher instead of the Menu Language switcher as explained in the next links:
About the Footer Language Switcher, I tested it in 2 browsers, in incognito mode and the language switcher was functioning as expected. Can you confirm the issue is still happening on your side?
If the client specifically can't see it, it might be due to some local configuration. Try asking him to check it on other browsers or devices, if possible.
Hello Lucas,
language switcher is now moved from the footer (thanks to the ticket [ https://wpml.org/forums/topic/the-menu-is-displayed-in-the-form-of-html-code/ ]) but the issue with missing "English" still remains.
As an administrator, I have 'English' visible on the language list (when I'm logged in), but other colleagues don't see it (~10 people checked on different browsers).
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
To investigate the issue, I kindly ask you to grant me access to the wp-admin area of your website.
I have enabled the necessary fields on my end so you can provide them to me in a secure and private manner. This way, only the two of us will be able to view them.
If possible and for your safety, i'd suggest you create a new user (a fake one with a fake mail) that you can later delete when the ticket is closed.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello!
For some reason, the ticket was never updated so i never saw your last message! i'm not sure what's happening but i'm making sure it doesn't happen again.
1) I checked your site and the first issue is memory, you don't have enough memory to cover for our minimum requirements and you're also using way more than you have available.
WPML needs a minimum of 128MB of memory to work correctly and it seems you are not meeting this requirement.
i added this code into your wp-config.php file, right after the database information:
2) I then went to to WPML -> Support -> Troubleshooting
Pressed the following buttons:
• "Clear the cache in WPML"
• "Remove ghost entries from the translation tables"
• "Fix element_type collation"
• "Set language information"
• "Fix post type assignment for translations"
3) Finally i went to the english homepage and noticed it was set as a draft so i published it.
4) Cleared the WP-ROCKET cache and that was it, it appeared even as incognito
Can you check and let me know if it's fixed on your end as well?
Hello Alejandro,
looks like the English language is now visible in the language switcher but once selected it just shows "Home" button and language switcher next to it (About us / Offer / Contact are missing).
Is it possible to update EN menu somehow?
When I'm logged in as admin after choosing 'English' from the language switcher everything works like intended but in incognito mode I can see only "Home".
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
First of all, make sure all those pages are published. It's very likely you have all those pages set as draft (if you edit the English version of those pages and see the "publish" button text instead of "update", then it's a draft).
Once that's done, resync the menu by going to WPML> menu sync (you can use the link I sent earlier to find images and all the steps to do it in case you get stuck).
