WPML didn't manage to translate this page.

This thread is resolved. Here is a description of the problem and solution.

Problem:

When trying to translate a page with the Advanced Translation Editor, the following message appears: "WPML didn't manage to translate this page."

Solution:

Start by following the steps in our FAQ: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/

If the issue persists:
1. Go to WPML > Support and click on the Troubleshooting link.
2. In the Clean up section of the Troubleshooting page, click on the following options one by one. Make sure each option finishes processing before you click on the next one:
- Clear the cache in WPML
- Synchronize local job ids with ATE jobs
- Remove ghost entries from the translation tables

Relevant Documentation:
https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/

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This topic contains 2 replies, has 2 voices.

Last updated by garnettT 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 23, 2022 at 1:33 pm #11530401
garnettT	I am trying to: Translate my pages Link to a page where the issue can be seen: hidden link I expected to see: When I click add translation to ENG, I get the message: WPML didn't manage to translate this page. Instead, I got:
June 23, 2022 at 1:41 pm #11530465
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. This issue might be happening due to a recent update. Sorry for that. Can you please let me know if you had the chance to try the steps mentioned at the URL below? - https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ If that doesn't work, please also try this: https://wpml.org/forums/topic/ate-server-communication-forbidden-5/#post-11295981 or this: https://wpml.org/errata/wpml-triggers-a-migration-notification-banner-even-when-the-site-hasnt-been-migrated/ If none of those will work, we have another thing that you can try. One user reported that they fixed the issue with the following steps: - Go to WPML > Translation Management - Click on "Translators" - Check if your user is defined as a translator. If not, please configure it again. Please let me know how that goes and if you are now able to translate pages. Kind regards, Mihai Apetrei
June 24, 2022 at 8:13 am #11536321
garnettT	My issue is resolved now. I followed your links a few times, but they didn't fix the issue. I also deactivated all plugins and switched themes, but this guide ended up resolving the issue: https://wpml.org/forums/topic/translation-jobs-stuck/ Our site is hosted on WPE, so it could be the object cache that caused the issue so I disabled that. I think one of these resolved my issue: 2) ❌ Before proceeding please make a full website backup! ❌ Go to WPML -> Support -> Troubleshooting Press the following buttons: • "Clear the cache in WPML" • "Synchronize local job ids with ATE jobs" • "Remove ghost entries from the translation tables" Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.