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This thread is resolved. Here is a description of the problem and solution.

Problem: Sorry, you are not allowed to access this page. Solution: https://wpml.org/forums/topic/wpml-sorry-you-are-not-allowed-to-access-this-page/#post-1009975

This topic contains 4 Antworten, has 2 Teilnehmer.

Last updated by georgK-5 vor 6 Monate, 1 Woche.

Assigned support staff: Bruno Kos.

Autor Beiträge
Mai 3, 2019 um 7:23 am #3731443

georgK-5

Hello,

we would like to activate WPML for this page, but unfortunately this does not work. Could you please help us here?

The WPML plugin is already activated, but you can't access it. An error appears: "Unfortunately, you are not authorized to access this page".

Thanks for your help!

Mai 3, 2019 um 10:36 am #3733197

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

Can you also tell me:
- the image on how the issue looks like
- give me step-by-step on what should I do to replicate the same thing

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

Mai 3, 2019 um 1:13 pm #3734559

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Can you try this and let me know if it works?
https://wpml.org/forums/topic/wpml-sorry-you-are-not-allowed-to-access-this-page/#post-1009975

Please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

Mai 3, 2019 um 2:10 pm #3735067

georgK-5

This fixed the issue, thank you!

Mai 3, 2019 um 2:11 pm #3735069

georgK-5

My issue is resolved now. Thank you!