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Tagged: Not WPML issue
This topic contains 6 replies, has 2 voices.
Last updated by Mohamed Sayed 1 year ago.
Assisted by: Mohamed Sayed.
Author | Posts |
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November 8, 2023 at 11:40 am #14755879 | |
dennisv-7 |
I am trying to edit a blog post. But when I try to open Elementor I see the following errors in the console log: The editor is loading, but the left editor keeps loading for ever. See screenshot: hidden link I already tried to disable all other plugins and switching back to standard theme. But this problem only occurs when I try to edit a blog post in the Elementor editor with WPML active. I haven't contact Elementor about this issue. |
November 8, 2023 at 10:43 pm #14761413 | |
Mohamed Sayed |
Hi Dennis, Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/ To enable it, open your wp-config.php file and look for: define('WP_DEBUG', false); And change it to: define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings which is recommended on a live site. define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors',0); Then try to reproduce the issue by editing the same post and check if any errors were saved to the debug.log log file inside the /wp-content/ directory. If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great! Kind regards, |
November 9, 2023 at 11:18 am #14765375 | |
dennisv-7 |
Hello Mohamed, I replaced the code and retried it again. I have the same error in the console. But the debug.log file is not generated. I also checked the error log on the server. There are no error messages there either. |
November 9, 2023 at 3:57 pm #14769617 | |
Mohamed Sayed |
Please create a full backup of the database and website then update Elementor + Elementor Pro to the latest version and check if the issue is resolved. |
November 10, 2023 at 8:40 am #14773391 | |
dennisv-7 |
Hello Mohamed, All plugins on the site were already fully updated to the latest version. See attachment for the plugin list. WordPress version 6.4.1 is installed and active. |
November 12, 2023 at 12:21 am #14783069 | |
Mohamed Sayed |
Sorry for the late reply due to the weekend. Kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/) or the All-in-One WP Migration plugin (https://wordpress.org/plugins/all-in-one-wp-migration/). The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I'll debug the issue locally or escalate it to our developers for further investigation if needed. Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/ Thanks for your cooperation. |
November 14, 2023 at 3:02 pm #14799527 | |
Mohamed Sayed |
Thanks for providing the site copy. I imported the copy locally but I couldn't replicate the issue, so I imported it again to our testing server on Cloudways and noticed that the issue happens randomly. Please check this recording that shows how I can edit the posts when only WPML + Elementor plugins are enabled: hidden link I thought it could be a conflict with another plugin, so I enabled all the other plugins to perform more tests but I couldn't see the issue. Please see here: hidden link I suggest contacting Elementor support and sharing the issue with them, maybe it was reported already and they can provide a quick fix. Let us know their feedback please. |
November 21, 2023 at 10:34 am #14885431 | |
dennisv-7 |
After some time. This issue is miraculous solved. We didn't do anything but we can make the blog posts again. I think (for now) this issue is solved, but we don't know how or why. Thanks for your time and help. Until next time. |