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This topic contains 6 Antworten, has 2 Teilnehmer.

Last updated by wolframK-3 vor 5 Monate, 2 Wochen.

Assigned support staff: Bruno Kos.

Autor Beiträge
Mai 9, 2019 um 7:18 am #3773595

wolframK-3

Ich versuche:
Im WordPress Dashboard steht die Meldung:
WPML is missing some records in the languages tables and it cannot fully work until this issue is fixed.
Please go to the Troubleshooting page and click on "Clear language information and repopulate languages" to fix this problem.
This warning will disappear once this issue is fixed.

Wenn ich auf TroubleShooting klicke, sehe ich nirgends den Button "Clear Language..." etc. Können Sie mir bitte helfen, das Problem zu lösen?
Ich möchte ein Plugin nutzen, das mir automatisch Rechtstexte (AGBs, Datenschutz) etc. einspielt. Das funktioniert nicht, möglicherweise wegen dieser Meldung.

Vielen Dank schon einmal!

Mai 9, 2019 um 7:28 am #3773691

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I hope you don't mind if I answer in English - if you prefer a German supporter, let me know.

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

Mai 9, 2019 um 8:42 am #3774263

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I double checked the site and applied the troubleshooting options but the issue persists. I have escalated this ticket to our 2nd tier of support where our specialists will take a deeper look and will try to find a solution.

However, I will need database access (like cPanel or hosting access) for this - can you provide this as well?

Regards,
Bruno Kos

Mai 9, 2019 um 8:53 am #3774329

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Wolfram,

It works - I am in! I will get back to you when I hear from our 2nd tier. In the meantime, please make a full site backup.

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

Mai 9, 2019 um 9:16 am #3774495

wolframK-3

Hello Bruno,
thanks, I've made the backup already before sending you the details.
Looking forward to hearing from you again!
Best
Wolfram

Mai 9, 2019 um 9:47 am #3774771

Bruno Kos
Supporter

Languages: Englisch (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Our 2nd tier checked this and fixed the issue - can you check and confirm?

Regards,
Bruno Kos

Mai 9, 2019 um 9:57 am #3774899

wolframK-3

My issue is resolved now. Thank you!