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This topic contains 2 Antworten, has 2 Teilnehmer.

Last updated by michaelA-32 vor 4 Monate, 3 Wochen.

Assigned support staff: Noman.

Autor Beiträge
Mai 26, 2019 um 9:51 pm #3892469

michaelA-32

Wir können z.B. auf jostmedical.ch oder ofsummersnow.ch keine WPML Updates machen.

Es kommt immer "fehlgeschlagen". Siehe Screenshot.

Was ist das Problem und wie können wir das beheben?

Mai 27, 2019 um 6:26 am #3893725

Noman
Supporter

Languages: Englisch (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I am going to reply this in English, if you still need German support please let me know.

Could you please follow the below steps:

- Please backup your database and website for security reasons.
- Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

Then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins again from there.

- If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

Thank you

Mai 27, 2019 um 6:38 pm #3900265

michaelA-32

My issue is resolved now. Thank you!