Problem: If you're experiencing issues with WPML where translations of posts or products are incorrectly opening in the WordPress editor instead of the WPML Translation Editor, and you receive warnings about potential data loss, we have identified a solution. Solution: First, ensure you create a full backup of your database. Then, perform the following SQL queries via phpMyAdmin:
DELETE pm FROM wp_postmeta pm JOIN wp_posts p ON pm.post_id = p.ID WHERE p.post_type = 'product' AND pm.meta_key = '_wpml_post_translation_editor_native' AND pm.meta_value = 'yes'
DELETE pm FROM wp_postmeta pm JOIN wp_posts p ON pm.post_id = p.ID WHERE p.post_type = 'product' AND pm.meta_key = '_last_translation_edit_mode' AND pm.meta_value = 'native-editor'
UPDATE wp_icl_translate_job JOIN wp_posts ON wp_icl_translate_job.title = wp_posts.post_title SET wp_icl_translate_job.editor = 'wpml' WHERE wp_posts.post_type = 'product' AND wp_icl_translate_job.editor = 'wp'
After running these queries, verify by opening a few product translations at random to confirm that they now load in the WPML Translation Editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: When attempting to translate a product using WPML, two issues occur: 1) slug translation is not available, and 2) every other attempt results in only code translation being available, not visual. Solution: The issue is identified in the file
. It involves a function that loads translation jobs, which interacts with another process in WPML, causing the problem. A temporary workaround involves commenting out specific lines in the mentioned file to prevent the issue. However, our developers have currently decided not to permanently fix this issue due to past complications with the wpautop function. If more reports arise, they may reconsider.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client reported an issue where the visual translator was not displaying correctly in Firefox for certain products on their WooCommerce site, despite working in other browsers like Edge and Chrome. Solution: We attempted to replicate the issue by following the same steps the client provided but were unable to see the problem. This suggests that the issue might be specific to the version of Firefox being used. If you're experiencing this, we recommend trying the following steps: 1. Ensure your browser is up to date. 2. Clear your browser cache and cookies. 3. Try accessing the visual translator in a different browser to confirm if the issue persists.
If these steps do not resolve the issue, it might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
