Problem: The client is attempting to update their website to PHP 8.2 but has been informed by their host of a potential incompatibility issue with the file
. The client is concerned about updating their theme due to the site operating on an outdated version of PHP.
Solution: We recommend creating a full website backup before proceeding with the PHP version update. If the hosting provider has identified a specific error message, we ask the client to share more details to assist us better. After backing up, the client should update to PHP 8.2 and monitor for any issues. If anything specific occurs, or if there are any error messages or unusual behavior, we encourage the client to open a new support ticket or a live chat with us, providing all relevant information for further investigation. It's also important to be aware that updating PHP could affect other plugins, so monitoring for any additional issues is crucial.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
You updated WPML already, so please check if also String Translation got updated to version 3.2.3). If you are running that version already, you can safely re-activate it. (If necessary, click "Add new Plugins " on the Commercial tab of the page. This will take you to the WPML Installer, where you can search and install new updates directly.
If you can't access the site due to the fatal error, you may need to change the name of the String Translation plugin folder via FTP to disable it (see https://www.webhostinghub.com/help/learn/wordpress/rename-plugin-to-disable). You can then delete it from the plugin page and reinstall it (with the latest version).
