Problem: After moving the site to a new hosting provider, the client encountered an error stating 'WPML plugin cannot connect to wpml.org' due to a site key mismatch. Solution: If you're experiencing this issue, we recommend you follow these steps: 1) Ensure you have a full backup of your site. 2) Navigate to your Site Dashboard, go to Plugins>>Add New>>Commercial. 3) Click on the Unregister WPML from this site button. 4) Visit WPML.org, go to My Accounts>>Sites, and delete the existing site key. 5) Create a new subscription key for your site 6) Return to your Site Dashboard, go to Plugins>>Add New>>Commercial, and register with the new site key. 7) Refresh the page. For more detailed instructions, please check these tutorials:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
