dirkW-13

Problem:
You are experiencing inconsistent behavior with the Advanced Translation Editor (ATE) in different hosting environments (STRATO and ALL-INKL) despite using the same WPML, theme, and plugin versions. Specifically, ATE does not consistently extract 'Custom Links' for translation, and there are differences in how media and alt text are handled. Additionally, the serialization of the 'Custom Links' field in WPBakery changes based on formatting differences such as empty lines.

Solution:
We recommend checking the XML configuration for your WPBakery shortcodes. Ensure that the XML configuration includes all necessary attributes for the shortcode to function correctly across different environments. Here is an example of a complete XML configuration:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>vcex_image_grid</tag>
        <attributes>
          <attribute type="media-ids">image_ids</attribute>
          <attribute type="link">custom_links</attribute>
          <attribute>link_attributes</attribute>
          <attribute>link_meta_key</attribute>
        </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

For further guidance on creating or modifying XML configurations, please refer to our developer documentation on registering page builder content for translation: https://wpml.org/documentation/support/language-configuration-files/register-page-builder-content-for-translation/

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for personalized assistance.