Problem: The client reported that when searching their website in Romanian on Google, the title of the website appears in Bulgarian instead of Romanian, despite most content being correctly translated. Solution: We confirmed that the Browser Language Redirect is disabled and that both WPML and Yoast SEO plugins are correctly configured. The issue seems to stem from how Google has indexed the site's SEO titles or canonical URLs. We recommended the client to: 1. Check the SEO title and description on the page to ensure they are translated into Romanian. 2. Request a reindex of the Romanian pages in Google Search Console to update the search results. This can be done by inspecting the Romanian URL and clicking 'Request Indexing'. 3. Follow the steps described in the Yoast SEO guide on how to resend URLs for indexing: https://yoast.com/help/fetch-as-googlebot/
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's invoices are being generated in English instead of Bulgarian, despite all strings being correctly set in WPML String Translation. Even manual regeneration of the invoices does not switch them to the correct language. Solution: 1. Verify the plugin used for generating PDF invoices. If it's a third-party plugin, ensure it supports WPML or contact the plugin author for assistance in making it compatible. They can reach out for help via WPML Go Global Program. 2. Check and adjust the source language of strings in WPML > String Translation. If strings are incorrectly assigned, they need reassignment to the correct source language. For guidance, visit How to Change the Source Language of Strings. 3. Ensure all relevant strings, especially those related to invoices, are fully translated and updated in WPML > String Translation. This includes strings from different text domains such as 'admin_texts_woocommerce_....' or 'admin_texts_woo_bg_settings_invoice_prepared_by'. 4. If issues persist, update and scan the relevant plugins for new strings via WPML > Theme and Plugin Localization, then translate these strings. 5. Test the solution with a new order and check both the admin and customer sides for correct language display.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML Support Forum.
Problem: Some text is appearing in Swedish instead of Bulgarian, even though the string is translated correctly. The issue occurs intermittently after refreshing the page. Solution: If you're experiencing this issue, we recommend the following steps: 1. Remove the strings for the WPML text domain by navigating to WPML > String Translation > Utilities > Remove strings by domain. 2. Scan for new strings at WPML > Theme & Plugin Localization. 3. Go to WPML > Support > Troubleshooting and click on the "Show custom MO files Pre-Generation" dialog box, then complete the relevant dialog at WPML > Theme & Plugin Localization. This will allow WPML to create all necessary custom language files at /wp-content/languages/wpml. Alternatively, you can try deleting the strings of your sitepress text domain at WPML > String Translation, which should immediately solve the issue. If the issue persists, please let us know.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported an issue with the NV400 product tag not syncing from Bulgarian (BG) to Dutch (HR) and other languages. Additionally, there were concerns about 808 untranslated product labels and tags appearing untranslated across different languages.
Solution: 1. Ensure that all product tags are properly translated into each language. Tags that are not translated will not appear in the product's language version. 2. For the specific NV400 tag, check and translate the tag directly in the WPML interface. Here is the link to manage the translation: Translate NV400 Tag 3. If issues persist, consider creating a staging site to test the product in a minimal environment, disabling other plugins, and using the parent theme to isolate the issue. 4. For general untranslated tags, ensure they are assigned to products in the default language before duplicating or translating.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML Support Forum.
Problem: The client changed the post type translation of 'post' to translatable, which unexpectedly duplicated products in the original language. Solution: We analyzed the issue and found that the duplication only affects the default language, with all post IDs being unique. Each duplicated product was created as a WPML duplicate based on another product. This issue does not appear to be directly caused by WPML, as translations typically do not create duplicates within the same language. It is also unlikely related to recent changes in post translation settings, as the affected products date back to an earlier time. If you're experiencing this issue, we recommend checking if there were any changes in the default language settings or other significant modifications around the time the issue was first noticed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
