Problem: The client reported issues with WPML where languages were mixing on their website's English and Danish versions. Specifically, Danish links were appearing in English pages, and updates to translated versions were reverting to old content. Additionally, the client noted that the 'Edit Translation' page appeared differently after an update. Solution: We identified a bug related to the theme's compatibility with WPML. We recommended a workaround involving a modification in the theme's code. The client should locate the file at
if (!empty(self::$translations)) { ThemifyBuilder_Data_Manager::save_data( $builder_data, $translated_post_id ); }
. This change prevents the system from updating the front page automatically with incorrect language data.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing issues with mixed languages and incorrect link redirections on your multilingual site using WPML. Changes made in the main language (Danish) are incorrectly reflected in the English and Spanish versions, causing a mix-up of languages and links on the front page. Solution: We recommend deactivating and then reactivating all your plugins to reset any potential cache issues that might be causing the language mix-up. This approach has resolved similar issues for other clients. If this does not solve the problem, it might be related to a server-side cron job that is rewriting the links and content. In this case, contact your hosting provider to request the activity log to further investigate the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where WPML automatically adds a newsletter layout part to your Spanish version every time you publish a new post, and it translates the part in a mix of English and Spanish, this might be due to the use of different editors for translations. Solution: We recommend using either the WPML editor or a manual editor consistently for translating a page to avoid such issues. You can set your preferences for each page by following this guide: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client reported a bug in the Spanish version of their website where an incorrect code/text appeared in the translation of the cookie law, which did not occur in the Danish (main language) or English versions. Solution: After gaining access, we discovered that the shortcode code, which should not be translated, was incorrectly translated. We corrected the shortcode code for the Spanish translation, and the issue was resolved. We advised the client to check the updated translation and confirm if the problem was fixed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was facing two issues on their website. First, the string 'Related post' was translated into Danish and Spanish but stopped working on the Spanish version. Second, a layout part translated into English was not visible when translated into Spanish, despite following the provided instructions. Solution: 1. We requested a copy of the client's website using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) to troubleshoot the issues locally. 2. Upon reviewing the website copy, it was discovered that the theme was not registering the 'Related Posts' string correctly. We edited the file 'wp-content\themes\themify-ultra\includes\related-posts.php' by changing the text-domain from 'themify' to 'wpml-support-themify'. After rescanning the theme for strings, the issue was resolved, and the string displayed correctly.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
