You are experiencing a 500 error when trying to add an English translation to your site, which already has Ukrainian and Russian translations. The error occurs when attempting to translate multiple elements at once.
Solution:
First, ensure you have the latest version of WPML (4.7.1 series) installed. Before updating, perform a full site backup. You can check for updates under Plugins>>Add New>>Commercial tab and click on the *Check for updates* button.
If the issue persists, proceed with the following troubleshooting steps on the WPML>>Support page under the Troubleshooting link:
1) Clear the cache in WPML 2) Remove ghost entries from the translation tables 3) Fix element_type collation 4) Set language information 5) Fix WPML tables collation 6) Assign translation status to duplicated content 7) Fix terms count 8) Fix post type assignment 9) Cleanup and optimize string tables
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a 404 error on translated product category pages using WPML, it might be due to issues with your permalink settings or slug translations. Solution: 1) Verify that there are translated products within the category in question. 2) Use distinct slugs for different languages; avoid using the same slug, such as "magazine", in both languages. 3) If the problem persists, consider setting up a staging site to isolate the issue. On this site, use the default WordPress theme and enable only the WPML plugins and WooCommerce, while disabling all other plugins. 4) Ensure that all your themes and plugins, especially WPML and WooCommerce, are updated to their latest versions.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
