Problem: You are trying to change the image in the French version of your website, but the new image is not appearing as expected. Solution: If you're experiencing this issue, we recommend checking if the options to duplicate the images are selected when editing the template or post in the original language using the WordPress Editor. These options can be found in the right column under the Language block. Additionally, you can translate the image via WPML Media Translation. For detailed guidance, please refer to our guide on Media Translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with your WPML license when deploying from a staging to a live environment, such as needing to refresh to remove the development banner, we can help. Solution: We recommend setting a different site key for each environment. This approach helps in managing the WPML license effectively across different setups. For detailed instructions on how to automate WPML registration using PHP for easy transitions between production, development, and staging environments, please visit this link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where links on your translated page do not update to the correct language and continue to show the original language links, as seen in the translation from Dutch to French. Solution: We recommend that you manually translate the links within the WPML translation editor. Open the translation editor and search for the links that need updating. They should be available for direct translation within the editor. This approach ensures that all links reflect the correct language on your translated page.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client wants to ensure that when a user clicks on the 'FR' language switcher on their mobile site, they are not only taken to the French homepage but also immediately see the French pop-up menu.
Solution: We recommend using custom JavaScript in combination with URL parameters or cookies to control the state of the menu. Here are the steps to achieve this:
1. Add a menu item with a specific class and href on the source page:
4. On the target page, check for the 'menu' parameter and open the menu if needed:
<script>
function checkForMenuParameter() {
const urlParams = new URLSearchParams(window.location.search);
const isMenuOpen = urlParams.has('menu');
if (isMenuOpen) {
openMenuPopup();
}
}
function openMenuPopup() {
const menuPopup = document.getElementById('elementor-popup-modal-70337');
if (menuPopup) {
menuPopup.style.display = 'block';
}
}
checkForMenuParameter();
</script>
Please note that this is a general guide and the code needs to be adjusted to fit the specific structure and requirements of your website. If this solution does not seem relevant or if you need further assistance, we recommend consulting with one of our WPML contractors for custom work.
